Zoom Scheduler for Chrome won't log in correct Zoom account | Community
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M
Newcomer
MiriamJoyce
Newcomer
September 13, 2021
Question

Zoom Scheduler for Chrome won't log in correct Zoom account

  • September 13, 2021
  • 6 replies
  • 0 views

Hi folks. My workplace uses Google Calendar and Zoom, and the Chrome extension that let me just turn a new event into a Zoom right from Google Cal was the best thing since sliced bread. Until recently when it suddenly stopped scheduling them in my work account and wanted to schedule them in a basic account associated with my personal Gmail that I don't even remember making. (That is the Google account I use on Google Cal so I can see all my calendars at once--but the email address for my work Zoom account is also associated with that Google account.)

 

I don't know why it changed, and I can't figure out how to get it to go back. It even does it if I've just logged into the right account on Zoom.us on another tab. 

      6 replies

      M
      Newcomer
      MiriamJoyceAuthor
      Newcomer
      September 13, 2021

      It seems to do this even when I'm logged on with my office google account, which makes even less sense.

        Bort
        Employee
        Bort
        Employee
        September 13, 2021

        Hi @MiriamJoyce 

        It sounds like the Chrome extension is somehow logged in to the wrong account. Let's fix that: 

        1. Click on the Zoom icon in the top-right toolbar of your browser. 
        2. Click Sign Out 
        3. Choose the correct sign-in method for your account (Google, SSO, or just email and password) 

        That should get the extension back to scheduling meetings for your paid account. 

         

        Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.

          J
          Newcomer
          JensB
          Newcomer
          November 19, 2021

          Thanks Bort. Have same problem. Issue with above fix for me is that Chrome browser is managed by company so can't download extension at present. Obviously can when logged into to perso. Is there another way or do I need to switch to Safari or other? Ideally not obviously.

          B
          Newcomer
          ballr
          Newcomer
          November 11, 2021

          Can you use different Zoom accounts when setting up different meetings within your own calendar?  We have two office Zoom accounts we use.  It seems to just remember the one and auto populates it when creating an event.

          A
          Newcomer
          alexevans
          Newcomer
          November 16, 2021

          Hey @Bort , I don't have any extensions installed on my browser. The application is installed directly into my Google Calendar, and as far as I can tell there is no way for me to remove the credentials I used to connect Zoom to that calendar (my personal ones) so that I can instead use my work ones. I can't find any option via the zoom.us login that lets me disconnect the account that way as a backdoor, either. My goal is to basically nuke the connection between my calendar and any zoom account and start from scratch, but I have no way in right now. I use chrome as my browser, and am on a mac.

            B
            Newcomer
            ballr
            Newcomer
            November 16, 2021

            I am having the same problem!

            A
            Newcomer
            alexevans
            Newcomer
            November 17, 2021

            This is all I can see when I'm edited an event item in google calendar. I cannot, anywhere in any of my calendar or gmail settings, find any sort of login data around my zoom credentials to remove them. Wat do?

            A
            Newcomer
            alexevans
            Newcomer
            November 17, 2021

            Okay, it actually took me editing that screenshot to notice that Google refers to this as an 'add-on', whereas @Bort was referring me to chrome's 'extensions'. Poking around more, I noticed the right side of gcal (which I literally don't think I've ever used or looked at in my entire life) has a bar, and there I saw a zoom icon, and it's THERE that you can manage your login/out settings. If the account seems stuck on one account, go to zoom.us and manually log yourself out, it seems like their connective model doesn't treat the add-on as the same priority as the main site, so being logged in on zoom.us will override and keep you logged in to whatever account you're logged into there. GOOD LUCK OUT THERE EVERYONE, I could literally not find a fix about this anywhere on the internet.

              E
              Newcomer
              ErinAmalie
              Newcomer
              November 19, 2021

              Hi @alexevans I've opened a ticket for you with our Support team so they can help out with this. Please watch out for an email from them soon!


              Hi Virginia,

               

              Would you be able to open a ticket for me as well?  I am encountering the same issue as @alexevans  & I would love to receive some assistance. 

               

              Thank you!

              S
              Newcomer
              shanepowhatan
              Newcomer
              May 20, 2022

              I'm having the same issue and I've tried everything mentioned in this thread to no avail. I need to maintain a separation between my personal and business zoom accounts and not being able to do so within my calendar is enough to make me continue to rely on Google Meet instead. Please help.

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