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Greg_Simmons
Newcomer
November 16, 2021
Question

Zoom Recording Link

  • November 16, 2021
  • 1 reply
  • 1 view

I am recording my Zoom meetings to share with my client. When I copy the link and send to the client it asks them to open their account in Zoom and is not allowing the link to work? How can I get the recording link to work correctly?

Is it something to do with how the client account is set up in Zoom? SSO for example?

Thanks,

    1 reply

    Ceezy
    Community Champion | Employee
    Ceezy
    Community Champion | Employee
    November 16, 2021

    Hello, @Greg_Simmons,

     

    It sounds like you have the following setting enabled:

    Require users to authenticate before viewing cloud recordings

    Sign in to the Zoom portal > Go to Settings > Recordings > and search for this setting. 

     

    If you do not want the viewers of this recording to authenticate, you can turn this off.  

     

    Keep in mind that you will lose analytics if you choose this option. 

    Example: The ability to see who has viewed the recording.

     

    I hope this has helped you.  If this solved your issue, please click "Accept as solution"

     

    Thank you!

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