Zoom Q2n-4K not recognizing instruments when used as a webcam in Zoom | Community
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D
Newcomer
Dugg
Newcomer
June 25, 2025
Question

Zoom Q2n-4K not recognizing instruments when used as a webcam in Zoom

  • June 25, 2025
  • 2 replies
  • 14 views

Hello All:

 

I'm having problems with my Zoom Q2n-4K not recognizing my piano when doing a test playback in settings. No audio levels are present, as well. My voice is clear, but no piano regardless of what settings in audio I adjust. Selecting 'original sound' does nothing. 

The Q2n-4K video recorder was not cheap and apparently can be used as a webcam. However, for my online music lessons use, I need for instruments to be recognized and heard.

 

Does anyone have any suggestions? Any feedback is greatly appreciated.

 

Thanks

 

Zoom version: 6.5.1

    2 replies

    D
    Newcomer
    DuggAuthor
    Newcomer
    June 25, 2025

    UPDATE: Apparently any webcam I connect to my MiniMac via USB-C has the same issue in Zoom, vocal audio is recognized and picks up in Zoom, but no instruments.

     

    It seems that this could be an Apple issue. I will contact Apple to see if they have a fix.

     

    In the meantime, any help would be appreciated.

     

    Thanks,

    Doug

    V
    Newcomer
    Vica72
    Newcomer
    June 30, 2025

    Ma ugyanez a probléma nálam is jelentkezett. A hangomat hallják a klienseim, de az edzéshez használt, hangszórón szolgáltatott zenét egyáltalán nem. Ipad pro eszközöm van.

     

    Üdvözlettel: Vica72

    D
    Newcomer
    DuggAuthor
    Newcomer
    June 30, 2025

    Give this a try...

    Under audio settings, rather than choosing 'Original Sound for Musicians,' try 'Zoom Background Noise Removal' and choose 'Low' from the dropdown menu. 

     

    Here's a YouTube short that explains:

     

    https://www.youtube.com/shorts/A7XBY3Sr-Do

     

    Good Luck

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