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Dseverinojr
Explorer
Dseverinojr
Explorer
July 13, 2022
Solved

Zoom Profile Calendar Config

  • July 13, 2022
  • 3 replies
  • 0 views

Hello,

 

My organization is on 5.11 and we have currently received the attached message when integrating Office 365 calendar with Zoom. Any ideas?


Thank You, 

    Best answer by Dseverinojr

    Hello @Dseverinojr, 

     

    I do not believe that it was from the latest software release from Zoom because we are not seeing any other customers complaining of this issue. Zoom pulls its calendar and contacts information from the Exchange server on your Office 365 system. If there was a break in communication between that server and Zoom then a reauthorization is key to potentially solving this issue. 

     

    Regards,

    Brandon 


    I see, Well we've resolved the issue. We cleared cache and browser history for all affected and it resolved the issue. 


    Thank You,

    3 replies

    YaBoiB
    Community Champion | Employee
    YaBoiB
    Community Champion | Employee
    July 13, 2022

    Hello @Dseverinojr,
    My name is Brandon. Thanks for joining the Zoom Community! Is your organization allowing Office 365 consent at the admin level? Please check your account settings to make sure that this is enabled at the account level. 

    https://zoom.us/account/setting

     

     

    Thanks, 

    Brandon

    Dseverinojr
    Explorer
    DseverinojrAuthor
    Explorer
    July 13, 2022

    Admin level on Office 365 or Zoom Admin. I am an ADMIN on both, so just need to know where to check. 

    Dseverinojr
    Explorer
    DseverinojrAuthor
    Explorer
    July 13, 2022

    Yes, it is. See attached. 

    YaBoiB
    Community Champion | Employee
    YaBoiB
    Community Champion | Employee
    July 13, 2022

    You may need to reauthorize your EWS URL. https://support.zoom.us/hc/en-us/articles/360048674231-Managing-calendar-and-contacts-integration-for-your-account#:~:text=Office%20365%20(authorize%20with%20Microsoft%20EWS%20API)%3A%20Select%C2%A0Authorize%20with%20EWS%20URL%C2%A0and%20enter%20the%20EWS%20URL.%20This%20will%20grant%20Zoom%20full%20mailbox%20access.%20You%20will%20not%20be%20able%20to%20control%20permissions.

     

    Was this working as designed and then stopped working? 

     

    Brandon

    Dseverinojr
    Explorer
    DseverinojrAuthor
    Explorer
    July 14, 2022

    Yes, It was working as designed and then stopped. Could be the latest firmware update to Zoom. 

    Dseverinojr
    Explorer
    DseverinojrAuthor
    Explorer
    July 14, 2022
    This post has been deleted.

    These steps were already followed. Thank You. 

    YaBoiB
    Community Champion | Employee
    YaBoiB
    Community Champion | Employee
    July 14, 2022

    Hello @Dseverinojr, 

     

    I do not believe that it was from the latest software release from Zoom because we are not seeing any other customers complaining of this issue. Zoom pulls its calendar and contacts information from the Exchange server on your Office 365 system. If there was a break in communication between that server and Zoom then a reauthorization is key to potentially solving this issue. 

     

    Regards,

    Brandon 

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