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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

Zoom Pro

Max19
Newcomer
Newcomer

‎2024-11-05 06:02 AM

I have zoom pro for several years now but only receiving Basic membership. ANNOYING! Keeps shutting me off at 40 min when I need & paid for 60 min!!

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1 REPLY 1

jdott16
Community Champion | Employee
Community Champion | Employee

‎2024-11-05 11:36 AM

Hello,

 

I would advise going into your account and checking the Billing tab on the web to verify that your subscription is still active. If it is, you can head into User Management and then assign the Pro license to yourself to make sure that the pro features are available to you.

 

I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.

Thank you,

Jake

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