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Manter
Newcomer
March 3, 2023
Question

Zoom Muffling Spotify music and Youtube videos

  • March 3, 2023
  • 14 replies
  • 2 views

I recently have had to switch laptops, and had to redownload zoom onto this new laptop. Ever since zoom was downloaded, every time I would go into a meeting any other sound playing becomes muffled, this applies for Youtube videos and Spotify. It is irritating as I have gotten used to playing music while being in zoom meetings and this makes listening to music while IN a zoom meeting impossible. It is important to note that this only happens when I connect audio to my computer, and doesn't happen if my microphone isn't connected to the zoom meeting.
Any help or solutions would be appreciated. 

    14 replies

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    G
    Newcomer
    gabbikitch
    Newcomer
    May 4, 2023

    Thank you... I am pleased to say that it is all fixed... de-installed zoom, restarted computer, re-installed zoom and adjusted sound settings. The really important setting was original sound for musicians which helped make the music quality really clear. We had a great lesson with perfect sound this week. I'm very relieved.

     

      G
      Newcomer
      Gidion
      Newcomer
      October 9, 2023

      i have same problem and i Solved it !!

      open app

      off sound efect

       

      Doneee

       

        M
        Newcomer
        Michael_0913
        Newcomer
        October 20, 2023

        same

        T
        Newcomer
        turnbe8
        Newcomer
        November 21, 2023

        I had this problem. I suspect this was due to some sort of sound cancelling or audio enhancement / optimization conflict between Windows and Zoom trying to both optimize audio at the same time. Interestingly, I never had this problem until ~Nov 2023 so I suspect there were updates to either Windows or Zoom around that time. 

         

        What worked to fix it was to turn off audio enhancements. I use Windows 11. This meant going to System > Sound > Properties (for my device) > Audio Enhancement (select "Off" rather than default device settings). 

         

        You can see an image here: https://imgur.com/a/uTjKTnY

         

         

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