Zoom Meeting Camera rotation issue on iPad with external monitor | Community
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epiano
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January 8, 2023
Solved

Zoom Meeting Camera rotation issue on iPad with external monitor

  • January 8, 2023
  • 23 replies
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Hi! I have an iPad Pro M1 chip with iPadOs 16.2. When I connect an external monitor, the camera does NOT rotate in landscape mode (in the external monitor). I've tried all the possible settings in the iPad and the Zoom meeting app, without success. 

 I saw this guy's video ( https://youtu.be/dWMjpN4YILw ) where apparently the camera rotation works for him with google meet, but I've tried and also, Skype, Teams, Zoom, among other video meeting apps with the same camera rotation issue across all of them!!! 

Also it would be awesome that when you share the iPad screen during a Zoom meeting, you could see in the external monitor the other person in full size video, not small square in the bottom right corner! Please Zoom developers, fix and implement this!!!

      Best answer by danamino

      Hi @Yuliano26, I'm sorry that this problem bothers you. Can you provide your iPad device model and iPadOS version? Are you using an external camera or the iPad built-in camera?

      And also I want to make sure that the use case here:

      1. Connect your iPad with an external monitor via cable. (Usually use a USB-C to HDMI adapter)

      2. Checking your mirror display setting. Go to iPad Settings > Display & Brightness and ensure the Mirror Display is turned off.

      3. Open Zoom client on iPad and start a Zoom meeting. Make sure your video is on.

      4. Tap the three dots(...) at the top center of the screen and select "Move to display"

      5. The Zoom client is moved to the external monitor. Check whether the video is rotated.

       

      If there is any special use case, please let me know.

       


      Hi @MichaelYuan and @YaBoiB ,

       

      Good news!  I now have 5.17.5 (13040) installed on my 12.9” M2 iPad Pro with iPadOS 17.3 and the camera rotation is now consistently correct on my external HP 27er display attached to the iPad via a USB-C to HDMI cable. I am using the internal camera.

       

      Many thanks for all your efforts on this issue!

       

      Best regards, Dan

       

      P.S. I would now like to request that Zoom make it possible to see the gallery view of attendees on the display while I am sharing the content of my iPad screen. Currently when I share the screen the app on the display does not show the gallery view. If you could point me to a forum thread that already discusses this, or you could add one, that would be great!

      23 replies

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      Newcomer
      brianspindor
      Newcomer
      January 10, 2023

      I am having the exact same issue. Facetime works correctly on both iPad and external display, but the zoom app rotates on external monitor, and rotating the iPad is not really a valid solution.

        R
        Newcomer
        Rtteachr
        Newcomer
        January 14, 2023

        Same issue here. I need zoom on the 2nd display so I can use a specific app on the iPad with my pencil. I assume this is an update needed for that app? Hopefully it is coming soon.

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          Newcomer
          epianoAuthor
          Newcomer
          January 27, 2023

          Still the same problem on iPad Os 16.3... Is it possible to fix this?? 

            A
            Newcomer
            Anks
            Newcomer
            January 30, 2023

            I am struggling with the same issue. Zoom development team- are you planning on fixing it anytime soon? It is a bad user experience. 

              G
              Newcomer
              guijapa
              Newcomer
              February 13, 2023

              Having the same issue... it's not just a bad UX, it can damage my company's value by not looking professional on the calls. Very disappointed with Zoom that should be a serious B2B company.

                P
                Newcomer
                Patschino
                Newcomer
                February 22, 2023

                Bei mir ist das gleiche Problem… Gibt es da mittlerweile eine Lösung für?

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                  Newcomer
                  gianthobbit
                  Newcomer
                  February 23, 2023

                  I am experiencing the same issue, in Zoom only, on iPad Pro.

                   

                  I suggest that in addition to these posts, we leave low review scores on app stores.  I hate to do something heavy-handed like this but I feel like these sort of really specific and unique use case issues don't get the eyes or development time they should without making a bit more noise.

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                  Newcomer
                  Rtteachr
                  Newcomer
                  March 24, 2023

                  I was hoping this would be fixed with the app update that came earlier this week. Just tested it out and no such luck. Video is still rotated 90 degrees!

                    E
                    Newcomer
                    epianoAuthor
                    Newcomer
                    March 28, 2023

                    iPadOs 16.4 is out and still this problem persists!!! Zoom developers, any chance to fix this issue???

                      J
                      Newcomer
                      Jjk9004
                      Newcomer
                      April 5, 2023

                      Do the zoom developers even monitor this forum? Would be nice to at least have some acknowledgement that the problem exists and if we can expect a solution any time soon. 

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