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Zoom Mac App wont stay logged in

machine617
Explorer
Explorer

hello, I am using the zoom mac client application and it will not keep me logged in, every time the application quits i get logged out and have to re-log in.

 

Here is a 1 minute video of the issue, it is 100% reproducible:

https://www.loom.com/share/fbb561eaac87425a900f6dc3cd25f3d4

Steps:
1) open the zoom mac app
2) login with google credential
2.a) 'keep me signed in' option checked
3) verify that I stay logged in through quitting and reopening zoom
4) quit zoom
5) open a link to a meeting
5.a) this launches the zoom mac app
RESULT --> will open meeting without using the logged in user
EXPECTED --> should open meeting with logged in user

48 REPLIES 48

GaryOfAntioch
Newcomer
Newcomer

RESOLVED FOR ME!
I just updated to Version: 5.17.10 (30974) on an Intel Mac and I now remain signed in, even after quitting the app and then launching Zoom from a Google Calendar link.

RESOLVED for me too. I'd say thank you, but really, this took waaaaaay too long.

I can't believe it's true, but I, too, no longer have the issue. The app FINALLY stays logged in when opening links from the calendar. 🎉

 

techlogik
Newcomer
Newcomer

I still have this issue and tried everything. M3 MAcbook Pro 14". Latest IOS updates Sonoma 14.6.1. When launching and if WiFi isn't connected immediately, it won't even show the username in the login screen although it is always checked. I've tried everything people have suggested. Guess I will have to open a support request and start jumping through hoops.

jlgtx
Newcomer
Newcomer

Have this issue too, v6.1.11 (39163) on macOS 15.0 on an M1 MacBook Pro.

I just used AppCleaner to completely remove the Zoom app and all its settings, extensions, etc. that have been added to my system over the years -- lots of cruft, as it turns out -- and then installed the latest version (6.2.2 currently). It now appears to be staying logged in, even when launching the app by clicking a meeting link.

BTW I installed "for all users of this computer," didn't have to use the trick mentioned somewhere above.

amandashaffer
Newcomer
Newcomer

in browser under advanced settings change sign in method to # of days or "not set" for each platform

Automatically sign users out after a specified time

Sign-in method
Desktop client
Mobile client
Web browser