Newcomer

Question

Zoom Mac App wont stay logged in

Forum|Forum|3 years ago
July 28, 2022
20 replies
4 views

hello, I am using the zoom mac client application and it will not keep me logged in, every time the application quits i get logged out and have to re-log in.

Here is a 1 minute video of the issue, it is 100% reproducible:

https://www.loom.com/share/fbb561eaac87425a900f6dc3cd25f3d4

Steps:
1) open the zoom mac app
2) login with google credential
2.a) 'keep me signed in' option checked
3) verify that I stay logged in through quitting and reopening zoom
4) quit zoom
5) open a link to a meeting
5.a) this launches the zoom mac app
RESULT --> will open meeting without using the logged in user
EXPECTED --> should open meeting with logged in user

Show previous replies

charlys

Newcomer

hello, i solved my similar issue by deleting .zoom folder in my home directory. could be something messed up the permissions after an update or something. but after deleting the folder and relaunching zoom i was still signed in ( the app will re-generate the deleted folder. in case you are worried about it , move it or rename it then relaunch zoom )

C

Caelum

Newcomer

Thank you so much, charlys!!! this solved the problem for us too, on Linux.

K

kennyeliason

Newcomer

Same issue for me. If I have zoom closed out entirely, and open a zoom meeting from a link, zoom opens in a logged out state. I then have to click the "sign in" button every time.

M

mcabreb

Newcomer

Same issue here, Mac M1 Pro used for work, if I join meetings from Calendar I have to sign in every time using Google, which signs me in in the web page that google opens but not in the zoom app. Very frustrating when you have several meetings in a row.

J

jtylee

Newcomer

Found this post dated 2022, researching the same issue, I can't believe it's Nov 2023 and its NOT resolved.

every single Mac Computer I own is affected by this nonsense.

P

Polovinkin

Newcomer

Yep, it's still not fixed, I have M1 Pro with the latest Zoom version...

E

Eliot

Community Super Champion | Partner

hi polovinkin,

here is the latest support article on switching between multiple accounts.

Switching between multiple accounts

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0073483

thanks, eliot

P

Polovinkin

Newcomer

???

you surely missed a thread? where here do people discuss switching between multiple accounts?

E

ericgreenfield4

Newcomer

lol. came to find the solution to this issue. Signs me out everytime I quit the app. Really really annoying.

on Macbook Pro M1.

G

GaryOfAntioch

Newcomer

RESOLVED FOR ME!
I just updated to Version: 5.17.10 (30974) on an Intel Mac and I now remain signed in, even after quitting the app and then launching Zoom from a Google Calendar link.

D

Devon99

Newcomer

RESOLVED for me too. I'd say thank you, but really, this took waaaaaay too long.

K

kennyeliason

Newcomer

I can't believe it's true, but I, too, no longer have the issue. The app FINALLY stays logged in when opening links from the calendar. 🎉

T

techlogik

Newcomer

I still have this issue and tried everything. M3 MAcbook Pro 14". Latest IOS updates Sonoma 14.6.1. When launching and if WiFi isn't connected immediately, it won't even show the username in the login screen although it is always checked. I've tried everything people have suggested. Guess I will have to open a support request and start jumping through hoops.

J

jlgtx

Newcomer

Have this issue too, v6.1.11 (39163) on macOS 15.0 on an M1 MacBook Pro.

J

jlgtx

Newcomer

I just used AppCleaner to completely remove the Zoom app and all its settings, extensions, etc. that have been added to my system over the years -- lots of cruft, as it turns out -- and then installed the latest version (6.2.2 currently). It now appears to be staying logged in, even when launching the app by clicking a meeting link.