Zoom Large Meeting Add-On NOT Working

[gregggonsalves]

So we have a Zoom Workplace Pro account with Large Meeting Add-On (1000 participants), and we're paid up. BUT now under profile it says only 100 participants/40 minutes. Last week, we did a meeting and it capped us at 100, when 500+ were trying to get on. There is some glitch here. Can't figure it out and cannot get to anyone to help figure this out.

[storyhub]

Sounds like you may have not upgraded the account to Pro.

Under profile > license should say:

Zoom Meetings

100 participants

You can host up to 30 hours per meeting with up to 100 participants.

If not be sure all the following has been done:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063375

[MarcoBosch]

It sounds like Zoom isn’t recognizing your paid plan or add-on correctly. This can happen if the license isn’t assigned properly to your user.

Here’s what to check:

1. Sign in to Zoom and go to Admin > User Management > Users.

2. Make sure your user has the Zoom Workplace Pro license and the Large Meeting Add-On assigned.

3. If not, assign them manually.

If it’s already assigned and still not working, try reassigning the license (remove and add it again). Then restart Zoom and test.