cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Zoom Error 13224 - Unable to Join the Meeting

miniecastro
Newcomer
Newcomer

I experience this error when I try to start a meeting or join meetings now. It says "Unable to Join the Meeting" Error Code: 13224. What could I do for this? I have a Zoom user license now. I have tried sending a report but nothing has changed. My devices are a desktop and Android phone. The error shows on both devices.

1 ACCEPTED SOLUTION

Creola
Community Champion | Employee
Community Champion | Employee

Hi @miniecastro ,

 

You can review the information provided in this article https://support.zoom.us/hc/en-us/articles/18985406197261-Zoom-error-code-13224

 

Thank you,

View solution in original post

8 REPLIES 8

Creola
Community Champion | Employee
Community Champion | Employee

Hi @miniecastro ,

 

You can review the information provided in this article https://support.zoom.us/hc/en-us/articles/18985406197261-Zoom-error-code-13224

 

Thank you,

What I saw from your article
"We cannot provide a comprehensive solution"

 

Mika_F_0-1693579983223.png

 

Hi Creola, your response is not really helpful since its said cannot provide a comprehensive solution. at least share why this issue arose and what Zoom can do to resolve this, please!

 

I also received this error code yesterday. have sent multiple reports, but no response yet. I am a Zoom pro plan, just subscribed on 28 August, but I cannot use my Zoom as a host nor join a meeting. 

No help at all, we paid for a year subscription, we need a proper assistance 

问题没有解决,浪费了我们一年的订阅费,以后不再订阅了。zoom软件让人很失望。

Mika_F
Explorer
Explorer

Is there anyone who can help us?
How can we solve the certification issue?

Mika_F
Explorer
Explorer

Who can help us?

 

Mika_F_0-1694051581840.png

 

Jamal-Ambali
Newcomer
Newcomer

that happens when your in the middle of downloading zoom and the installation stops to fix that uninstall zoom and then reinstall it