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Zoom Didn't Record Video only Screen Share

medmarkmichelle
Newcomer
Newcomer

Hello!

 

I'm running Zoom version 5.16.2 on a MacBook Pro from 2020 with the M1 chip.

 

I recorded a meeting and wanted to record the participants' video as well as the screen share.

 

My settings have "record video during screen sharing" and "place video next to shared screen in the recording" checked "on" but no participant video was recorded only the screen share.

 

In August with the same settings I was able to record both without any issue. 

 

Is there any way to salvage the recording so that we don't have to re-record the 1 hour webinar?

 

And how to make it capture both the participant video and the screen share in the recording next time?

3 REPLIES 3

medmarkmichelle
Newcomer
Newcomer

Also while I was watching during recording I was able to see the participants' video.

medmarkmichelle
Newcomer
Newcomer

Can anyone help??

medmarkmichelle
Newcomer
Newcomer

Hello anyone @Zoom can you please help! I'm supposed to record again tomorrow and need to capture both screen share and participant video in the recording.