Zoom Dial In says "This Meeting Does Not Allow Phone Dial In" | Community
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Newcomer
January 15, 2022
Solved

Zoom Dial In says "This Meeting Does Not Allow Phone Dial In"

  • January 15, 2022
  • 3 replies
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We were running Zoom Video meetings and a few of our participants would use the Zoom Dial in number to access via phone because they did not have access to video.  When they would dial in they would be asked for 1) Zoom Meeting ID# 2) Participant ID 3) the meeting passcode. 

 

This feature worked seamlessly for our phone participants for over a year. Recently this all came to an end. Now when they dial in they enter the meeting ID (Which has not changed) and receive this message..."This Meeting Does Not Allow Phone Dial In" and then the line disconnects.

 

Nothing has changed on the admin side. All settings have been the same for over a year.

 

Any suggestions on what may have changed to cause this?

    Best answer by Dan_ZoomSE

    Do you by any chance have a link to support where I can open a ticket? I haven't been able to find that here on the site.

     


    https://support.zoom.us/

    3 replies

    Dan_ZoomSE
    Employee
    Employee
    January 15, 2022

    Hello @alzonacong,

     

    Check the meeting in question in your Zoom Portal to make sure that both computer audio and telephone are selected.  Also, make sure the meeting host is a licensed user and not Basic.

     

    If this has answered your question, please click the Accept as Solution button below so that others in the Community may benefit as well.

    Thanks!

    Newcomer
    January 15, 2022

    Verified that both computer audio and telephone are selected.  Also, confirmed that meeting host is a licensed user for 300.

    Dan_ZoomSE
    Employee
    Employee
    January 15, 2022

    Next step would be checking with the users to find out what number(s) they dialed.  It is possible that they dialed a number not available to this host because they are used to dialing a specific number such as a toll free number or a premium toll, or a region that has been removed in account settings.

     

    Newcomer
    April 27, 2023

    Hi! I was having this problem-- and I just changed 3RD PARTY AUDIO to OFF- and it's working now

    Newcomer
    August 26, 2025

    We now have the same issue. It's been working for many years until last week. What's the solution?

    MGSR
    Community Manager
    Community Manager
    September 10, 2025

    Hello @SunsetKH,

    Welcome to the Zoom Community! We're glad to have you here.

    If the suggestion above did not work for you, kindly submit a ticket to our technical team for further assistance.