Zoom Desktop client Version 5.16.2 silently crashes

Forum|Forum|2 years ago
October 3, 2023
18 replies
25 views

On September 29, after I downloaded and installed Version 5.16.2 onto my Windows 10 system, the Zoom client starts, and then quickly and silently ends. It shows up for just 1 second in Windows Task Manager. I uninstalled it, rebooted, and installed from an earlier version (September 9), and it works fine. Windows Task Manager shows very-high level of disk-drive activity (7200 RPM disk-drive), but that does not affect the usability of Zoom.

Ideas about what's wrong with the latest version?

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J

joaopft

Newcomer

The 32 bit version of Zoom 5.15.5 also works (on Windows 10, old AMD Phenom II X6 1055T).

M

MDK-2023

Newcomer

The latest is: Version 5.16.5 (24296) (64-bit)

I have not tried it yet, because I do not to overwrite an older version, which is working fine.

T

ty20404

Newcomer

What processor are you running? Myself and one other person on this thread have AMD Phenom II processors. Oldies but goodies, the 5.16.2 update and beyond does not like them apparently.

B

beppe17

Newcomer

Mine is too AMD Phenom II X3 720 Processor 2.80 GHz, 8GB ram, Windows 10 updated.

Let's make a club? 🙂

B

beppe17

Newcomer

Weird thing... From the link https://zoom.us/it/download the version 5.16.6 and the file is 82.585KB while from https://zoom.us/support/download the file of the same version is 27.770KB. I installed the smaller one above 5.16.1 and it works normally but I don't have the AI (which I don't want). What's in that extra 55MB? Probably the AI...

M

MDK-2023

Newcomer

@beppe17 -- does the string "/it/download" imply that you are downloading the IT(alian) version, while the "/support/download" implies the USA version, without the "bulk" of Italian translations of all the menu items and messages?

B

beppe17

Newcomer

It is possible, and also that zoom.us/it hosts a version optimized for Italy, but my interface is totally in Italian even so, while the only different thing is that I don't have the AI launcher

I

ifurman

Community Champion | Customer

Some users have been having issues with Zoom v 5.16 on Windows Servers 2016/2019 and some Windows pc's running older AMD cpu's. Zoom is aware of the issue and plans to fix it in its next release 5.16.10 by the end of the month.

In the meantime, try using 5.15.11 from here as it should work for you until 5.16.10 comes out, https://zoom-us-zoom.en.uptodown.com/windows/versions