Zoom Desktop No Longer Launches

[Moirty]

Zoom Workplace desktop no longer operates on my computer. I have been using the browser version for the last month or so but I would like to troubleshoot the desktop version. When I select Zoom either using the StartMenu icon or by directly double-clicking on the Zoom application, I seemingly get no response whatsoever. I see no delay, window opening or other indication that the program has attempted to run. There are no Zoom processes in Task Manager....not even briefly.

It also does not launch from a browser or email/appointment link.

I have uninstalled and reinstalled the program several times with reboots between the steps. I have run the CleanZoom program. Zoom does show in my Apps list but the "Modify" option is grayed out. I am not experiencing problems with other programs. I've cleared caches, deleted cookies. I've also run CCleaner.

I browsed other messages here in the community but did not find additional suggestions.

Configuration:

Microsoft Surface Pro 9; 16GB RAM; 477GB flash drive (249 available); i7 12th Gen

Windows 11 Pro 24H2 with all current updates.

Aside from Microsoft365, there are few other programs on the device (no gaming whatsoever, for example).

No 3rd party antivirus (only Windows Defender).

Thanks much for any suggestions.

[HoustonP]

I'm having a similar issue. I can install Zoom, but it doesn't run or even show up in Task Manager when I double-click it.  Strangely, if I run it with Admin rights, then I can get to the sign-in screen, but after I sign in with my Google Account, the web page gives me the "Launch Zoom" link, but that doesn't work.  So I'm back at square one, where Zoom doesn't run at all.  I'm using a Windows 11 with 2025-04 Cumulative Update for Windows 11 Version 24H2 for arm64-based Systems (KB5055523).  Zoom was working for me last month, but no longer.

[HoustonP]

I thought I had a similar problem and it turned out that another software, CCleaner, was the conflict.  For some reason, when I attempted to run zoom, in the Task Manager I saw a program appear with the Zoom icon, but the program was called CCleaner Reactivator.  So I think somehow the Zoom.exe was running CCleaner.  After I uninstalled CCleaner, Zoom started to work again. The key thing was that I noticed (by accident) that another program was starting in the Task Manager every time I tried to launch Zoom, but the program's name was different.

[Eliot]

hi @Moirty 

try first deleting zoom workplace client. then download zoom workplace client from microsoft and then isnstalling.

https://apps.microsoft.com/detail/xp99j3kp4xz4vv?hl=en-US&gl=US

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot