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Zoom Desktop Client not working after latest update

Andrea30
Newcomer
Newcomer

Since the latest update to Zoom Workplace
My desktop client no longer works on my Windows computer. I'm getting a message saying that I can't connect.
Everything worked until the day before yesterday, but nothing has worked since yesterday. In the meantime I haven't changed any configuration, made any other updates or anything else.

I have already checked the following:

- Zoom via browser works
- The desktop client works on other computers
- No proxy settings active
- To check, I deactivated the firewall, I don't use VPN
- I uninstalled the client several times with CleanZoom, restarted the computer and reinstalled it again.
- I restarted the router, used LAN once and WiFi once
- I am using the latest version
- Operating system and firmware are up to date

I have no idea what else could be causing this. I'm a little desperate because I...
I use it for my online workshops. All suggestions are welcome.

9 REPLIES 9

Jenkii
Newcomer
Newcomer

I have the same issue.  I would be interested to hear any replies that you get.

pparker
Newcomer
Newcomer

I have the same issue.

 

truenexus
Newcomer
Newcomer

I tried to join my church zoom meeting this morning 05-MAY-24. Zoom said I had to upgrade, I clicked for upgrade and I thought it finished. I saw a new icon on my desktop "ZOOM WORKPLACE." I retried mu usual login to the Zoom meeting and never got connected to communicate to the host. Tried multiple times, no go.

I uninstalled and tried to reinstall the Zoom client for Windows.

I tried again unsucessfully to connect to the worship meeting. 

DJT1
Newcomer
Newcomer

having same issue

FRamos
Newcomer
Newcomer

Same issue on iOS
I've got out of nowhere a message preventing the Zoom app to work
Error code 5003

Just solved. Activate Developers Access/Permissions.

hydrantinco33
Newcomer
Newcomer

I literally am having the same problem and I have a fully spec'd out computer. WTH Zoom

MGSR
Moderator
Moderator

Hello there,

 

We appreciate you guys sharing your experience on this thread, 

There are multiple reasons why an update may not work properly upon installing. 

You may check out this article with troubleshooting the issues with the updates and installations.

Thank you and have a great day!

keychainman1031
Newcomer
Newcomer

I am having the same problem! It is driving me nuts. I keep getting Error 5003 and it can't connect. Only is happening on my desktop Windows PC. Works fine on my windows laptop and on my phone, all connected to the same network. Happened just a week or so ago and it's so frustrating! Please let me know if there's an update or solution.