Zoom Desktop Client not connecting

Forum|Forum|4 years ago
September 8, 2021
5 replies
3 views

Since a couple of days I have a problem with Zoom Desktop Client on one of my MacBooks. It tells me it cannot connect. It did work until a few days ago.

I have already checked the following:

- Zoom via browser is working

- Desktop client on other computers is working

- No Proxy settings active

- I deactivated both the VPN and the Firewall to check

- I have reinstalled the client

- I have deleted and reconnected to the internet.

I have no no clue what else can cause this. I am kind of desperate as we use this for homeschooling. Any suggestions are welcome

Rupert

Community Champion | Customer

Hi,

When you reinstalled Zoom, did you install the latest version from zoom.us/download? What is your current version?

And what is the exact error you are seeing - are you able to post a screenshot?

Are you trying to login to Zoom with a user account, or just join a meeting?

Rupert

pma101

Newcomer

I've used zoom for years. My meetings are not connecting, times out, I have to use browser window. Then audio and other configurations un responsive.

pma101

Newcomer

When I try to update it asks me to login and I already am. Then I try to login again and get a "network error" message.

A

Alanwang89

Newcomer

I have the same issue...

F

franziskaschmid

Newcomer

I am facing the same issue and I have also checked all the points you mentioned. Is it possible to somehow download the older version? because it should work then again. Please let me know in case you know how to resolve the issue. Many thanks!

K

Karjaros

Newcomer

I'm facing trhe same problem and have tried all proposed solution to no avail.