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LaurenEngelking
Newcomer
February 23, 2022
Question

Zoom Crashing Unexpectedly When Sharing Screen

  • February 23, 2022
  • 28 replies
  • 0 views

Hello, 

 

Every time I share my screen other participants cannot see my screen, despite it showing up as shared on mine. As well, shortly after I screen I keep getting a notification that "Zoom has quit unexpectedly". I have tried restarting Zoom, exiting and rejoining, etc. Please help!

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      T
      Newcomer
      Tma2020
      Newcomer
      January 27, 2023

      Same issue here.. Paid account, rtx 3080, 16 GB ram, windows 10/11 no difference, did most of the above. Have to try the 32 bit version and see. But zoom should have fixed this now.

      T
      Newcomer
      Tma2020
      Newcomer
      January 27, 2023

      I just fixed it.. When I first downloaded Zoom back in 2019 it only gave the option to download the 32 bit version.

      Ever since that I've been only updating the 32 bit version. Never switched to the 64 bit..

       

      All you gotta do is install and download the 64 bit version. And voila Screen sharing problem or crashing GONE.

       

      How do you know whether you already have the 64 or 32 bit. Go to Task Manager and and then go to processes and then if the Zoom application says 32 bit next to it, then you have the 32 bit version. If it doesn't say anything then you have the 64 bit.

       

      So for all those who have been using Zoom for years it's a compatibility problem with your 32 version of Zoom with 64 bit windows and your welcome.

        R
        Newcomer
        RickZoom
        Newcomer
        February 1, 2023

        I just rebuilt my system with a fresh install of Windows 11 Pro and when I downloaded Zoom, for whatever reason, I was given the 32-bit version! Why on earth would Zoom allow 32-bit to be installed on a 64-bit system is beyond me. I deinstalled the 32-bit and installed the 64-bit and it resolved the crashing when sharing screen for me. Thanks to all who mentioned the 64-bit  tip!  

          G
          Newcomer
          Ghost_Hunter_20
          Newcomer
          February 1, 2023

          Running into the same problem on Windows every single time I share my screen.

           

          Version: 5.13.3 (11494) (no idea if this is 32-bit or 64-bit -- it's installed in AppData/Roaming)

           

          Updated my drivers, tried disabling hardware acceleration, etc., nothing worked. I have a pretty fast computer -- Ryzen 9 7950X, 64 GB RAM, GeForce GTX 2080 Ti

           

          This used to work for me fine until I updated Zoom a few months ago.

          T
          Newcomer
          Tma2020
          Newcomer
          February 1, 2023

          Hi Ghosthunter, 

          To see whether it's 32 bit or 64 bit, open task manager by pressing Ctrl+Alt+Del. On the processes it will show zoom. If it's shows Zoom 32 bit, then it's the 32 bit version. If it shows just Zoom meeting, then it's a 64 bit. 

           

          You can download the Zoom 64 bit from this link to do a fresh intall:

          https://zoom.us/support/download

           

          M
          Newcomer
          msthilaire
          Newcomer
          February 7, 2023

          Actually this is a better place, use the "64 bit full MSI installer"

          Zoom Installers – Zoom Support

          M
          Newcomer
          msthilaire
          Newcomer
          February 7, 2023

          I am also having this problem, it's affecting my job, I can't share my screen with anyone while trying to work on projects.

           

            S
            Newcomer
            Seb2
            Newcomer
            February 7, 2023

            If you can, please try to deinstall Zoom and reinstall with the x64 Bit Installer.

              G
              Newcomer
              Ghost_Hunter_20
              Newcomer
              March 23, 2023

              I tried this, it still crashes

              D
              Newcomer
              dwilhelm77
              Newcomer
              February 10, 2023

              I can finally confirm that completely uninstalling and then using the 64-bit version has solved the issue for me as well. 

                M
                Newcomer
                msthilaire
                Newcomer
                February 10, 2023

                Same here, issue is fixed!!!

                If you go to the link I posted above ( not the normal download area ) you can find all the installers, you should look for the full "64 bit full MSI installer" and download.  

                Fixed my problem immediately. 

                A
                Newcomer
                armin1955
                Newcomer
                December 7, 2023

                it happens to mine all the time, cant get ahold of anyone at Zoom, im even trying to get a refund this app has gone to hell, unless you pay $2000 a year 

                 

                S
                Newcomer
                scbrasure
                Newcomer
                February 13, 2024

                Just had it happen to me last night.  I've used the program before without an issue, so the tech dept. at Zoom needs to figure out what is causing this problem!

                 

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