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Question

Zoom Crashing Unexpectedly When Sharing Screen

Forum|Forum|3 years ago
February 23, 2022
28 replies
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Hello,

Every time I share my screen other participants cannot see my screen, despite it showing up as shared on mine. As well, shortly after I screen I keep getting a notification that "Zoom has quit unexpectedly". I have tried restarting Zoom, exiting and rejoining, etc. Please help!

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staceykamp

Newcomer

I'm having the same issue. But I don't see a solution. Its super frustrating.

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davideccles

Newcomer

My zoom crashes when I share my screen after at least one person joins the meeting. I have updated Zoom and Windows, and it still crashes. I'm paying for the premium Zoom so I can host longer meetings, but it is very frustrating to not be able to use the capabilities and share my screen in meetings. I've sent requests for help but no answer. Does anybody know of a fix?

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WH2022

Newcomer

I was using Zoom v5.12.9 and getting the screen share crashes. Tried re-installing graphics drivers and Zoom with no success. Finally I uninstalled v5.12.9 and re-installed v5.12.6 . It now seems to be working fine for me. I will avoid Zoom updates for the next while in hopes that the Zoom crash issue gets addressed.

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marge0808

Newcomer

Where were you able to download v5.12.6? I wasn't able to locate it. I am beyond frustrated. I've tried turning off video acceleration for video and screen sharing and nothing as helped. Uninstalled and reinstalled latest version -- nada.

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WH2022

Newcomer

Zoom support sent me a download link for v5.12.6 (which could not be included due to Zoom chat restrictions). I have attached the support email as a PDF here for you and it contains the link. If you are hesitant to use for security reasons, I would recommend you request the version download by submitting a support ticket with Zoom. Hope this helps.

Zoom-solution---Nov-30,2022.pdf

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marge0808

Newcomer

I searched for this issue and in another post I saw where support recommended uninstalling 64 bit and going with 32. That fixed it for me!

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SachinJ2010

Newcomer

I tried 2 approaches.

One of them is by @marge0808 which is defined above.

The other is by @Seb2 which is to change some zoom configurations which is few threads below this chat.

Both in combination worked and now I am able to share my screen with ease.

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dwilhelm77

Newcomer

Like many others, I am having this issue. I have reinstalled, rebooted and no fix. It seems to be worse if the meeting is being recorded or if I am sharing on someone else's meeting.

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sjbachnola

Newcomer

I've been having the same issue for several months (Win11 PC). I use two screens and it always happens when I try to share the 2nd screen (which I've set up as an extended display in Win11). When I moved my zoom dialogue to the second screen and tried to share my primary laptop screen with a doc, that did NOT crash Zoom. I then reverted to trying to share just an application window (Word doc) on the 2nd screen -- versus the entire screen -- and that also did NOT crash Zoom. So the issue for me at least, seems to be triggered when one is sharing the entire 2nd screen. (and Yes, I have ben updating Zoom client and am on latest version as of now which is 5.13.3 (11494).

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Seb2

Newcomer

Adding me to the loop also. First time I post here, all went good until end of last year.

I tried sharing one screen, vice versa, only windows, etc...

I updated everything incl. GPU driver, deinstalled Zoom + clean reinstall, same...

On my side it seems to happen less in 1:1 meetings, but happened there too 😞

I have dump files by hand if someone from Zoom Support reads this. Will open a case.

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Seb2

Newcomer

Here is what I got from support and helped me (at least today), all three settings are reconfigured as mentioned below. I asked if the issue will get investigated further, will let you know:

Check connection and make sure it is stable
Try TCP connection in Settings-> screen sharing -> enable "use TCP connection for screen sharing"
Try video rendering method to GDI in Settings->Video->advanced->Video Render Method, select GDI
Disable hardware acceleration in Settings-> Screen Share ->Advanced -> uncheck "Use hardware acceleration for Annotation on a shared screen or whiteboard"