Zoom Crashes when I set microphone to my Headset Microphone. | Community
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N
Newcomer
newUser
Newcomer
January 1, 2025
Question

Zoom Crashes when I set microphone to my Headset Microphone.

  • January 1, 2025
  • 8 replies
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Hello,

I have newly started to use zoom meetings, The problem I am facing is, if i set my headset microphone to use during video calls zoom crashes. If instead of Headset Microphone, I use laptop default microphone, it works normally and everything works fine. 
If Headset Microphone is set I can not create new meeting, join a meeting or open Settings > Audio. I can go to every other settings page except Audio page. If I open a new meeting or join a meeting or open Settings > Audio page then a window appears and closes within a few seconds. 
If the laptops default microphone is set, then everything works normally.
Now I have tested other media like Whatsapp, Facebook Messenger and google meet for both audio and video calling and there my headset microphone is working perfectly too.

In dire need of a solution.

    8 replies

    S
    Newcomer
    smapdy
    Newcomer
    January 8, 2025

    Same. Brand new computer, fresh install. 

    S
    Newcomer
    smapdy
    Newcomer
    January 8, 2025

    I found a windows 7 version on the official site and installed it. The Windows 7 version worked fine on my windows 11 PC.

    T
    Newcomer
    tb6
    Newcomer
    January 8, 2025

    After the latest update I have the same issue. I cannot join meetings with audio either. Zoom seems to just crash. Uninstalled and reinstalled zoom and the issue still persists.  All other programs have no problem with my audio input or output. 

     

    Same issue here: 

    https://community.zoom.com/t5/Customer-Success-Forum/zoom-fails-on-new-win11-machine/m-p/218375

    T
    Newcomer
    tb6
    Newcomer
    January 8, 2025

    After the latest update I have the same issue. I cannot join meetings with audio either. Zoom seems to just crash. Uninstalled and reinstalled zoom and the issue still persists.  All other programs have no problem with my audio input or output. 

     

    Same issue here

     

    MGSR
    Community Manager
    MGSR
    Community Manager
    January 16, 2025

    Hello there,

    I'm sorry for the late response and inconvenience.

    Please perform a clean uninstall and then reinstall the latest version of the app. Additionally, ensure that your microphone driver is up to date.

    Let us know if this helps or if you need further assistance. 

    N
    Newcomer
    newUserAuthor
    Newcomer
    January 23, 2025

    Tried multiple times. Does not work.

    M
    Newcomer
    misamisa
    Newcomer
    January 22, 2025

    i had the same problem with my realtek headset. it works on other programs like discord etc but always when i start zoom with my headset mikrophone it crashes. when i connected it with my camera mic then it works. i used before with the same hardware and worked. but after the new update i can not use zoom for my meetings. please fix it. the mikrophone driver is up to date btw.

    MGSR
    Community Manager
    MGSR
    Community Manager
    January 28, 2025

    Welcome to the Zoom Community, @misamisa! You can refer to this article for additional troubleshooting steps regarding speaker or microphone issues in the desktop Zoom app. It offers more detailed solutions to help resolve any audio-related problems you may be experiencing. Let us know if you need further assistance.

    T
    Newcomer
    tb6
    Newcomer
    January 28, 2025

    None of the suggessted solutions fixed this issue.  I have uninstalled zoom, ran the cleanzoom program, uninstsalled and reinstsalled audio drivers and still this issue persists after the update.  Trying to join audio, the zoom meeting just silently crashes. When I go to audio settins in zoom, the settings window crashes silently. All other settings tabs work fine. No other programs have issues using the microphone/audio and zoom didn't either until the last update. I am forced to use zoom through the web as the desktop client is broken and cannot be used at this time. 

     

    There are several posts about this issue with the same crashes/closing windows after the latest update. 

      N
      Newcomer
      nb77
      Newcomer
      February 5, 2025

      Any luck here? Dealing with the same issue.


      Do you happen to be using Realtek audio drivers?

      Z
      Newcomer
      ZARF
      Newcomer
      February 9, 2025

      Similar issue, I can join meetings but no audio. When I try to open Audio Tab in settings, settings crash. I can access all other tabs.  This happens with a wired headset but not if I use a BT headset.  I have reinstalled and tried the 'solutions' but nothing.    Cptr has Realtek audio which seems to be a theme here.

      I tried opening a ticket but as soon as I submitted it, it was closed.

      MGSR
      Community Manager
      MGSR
      Community Manager
      February 13, 2025

      Hello @ZARF,

      I’m sorry that the troubleshooting steps mentioned in the article did not work for you. Are you using a 3.5mm jack or a USB headset?

      MGSR
      Community Manager
      MGSR
      Community Manager
      March 26, 2025

      It is a 3.5mm jack.  


      Hello @ZARF,

      I'm sorry for the late response. 

      Our engineering team has released a fix for this issue in the 6.4.0 version of the Zoom app.

      Please update your app and let me know if that resolves the issue for you.

        J
        Newcomer
        jcolond
        Newcomer
        March 20, 2025

        Hey all! I just wanted to register that I had this exact same problem, newly to the last update. What fixed it for me was turning down the audio quality in my microphone settings (System>Sound>Properties><my corded headset microphone>). I changed the Format to: 2 channels, 16 bit, 96000 Hz; down a bunch of levels from the max setting I had defaulted to.

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