Zoom Crashes when I connect my bluetooth headphones

Forum|Forum|4 years ago
August 26, 2021
23 replies
9 views

Can somebody help me with this problem. When I join a zoom meeting, I get joined but when I join the computer audio the zoom client crashes.

Best answer by llevine329

I had the same, infuriating problem and tried about 20 solutions recommended by Zoom support and other users. The solution that finally worked for me was to Set "Signal processing by Windows audio device drivers" to the "Off" position under desktop client Settings > Audio > Advanced. See screenshot below. Hope this helps some of you avoid a world of frustration, and I hope Zoom can fix the issue themselves.

Show previous replies

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hminney

Newcomer

I finally found the source of the problem - Dell laptops don't seem to be compatible with audio bluetooth in Windows 11. Every other bluetooth device works fine, and bluetooth speakers work (mostly), but bluetooth headsets connect for a few seconds and then disconnect with the message "no audio speakers or microphone connected". Until I disconnect the bluetooth headset, the laptop can't find the Dell laptop or hardwired speakers or headset.

I went to Dell. Their answer - Windows 11 isn't fully supported on their XPS laptops! This is extraordinary! But to be fair, it isn't Zoom's fault.

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friendlyflower

Newcomer

Thank you so much! Somehow I am not surprised that it is a Microsoft issue. I did recognise it occurred after an update but hadn't followed it through. Hmm, frustrating as I need it for work. Thank you again.

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friendlyflower

Newcomer

Hello again. I found this online solution which worked for me. It was thanks to someone pointing out it was a Microsoft issue. Hope it is helpful for you https://www.youtube.com/watch?v=gjGbm-pPuUQ

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llevine329Answer

Newcomer

I had the same, infuriating problem and tried about 20 solutions recommended by Zoom support and other users. The solution that finally worked for me was to Set "Signal processing by Windows audio device drivers" to the "Off" position under desktop client Settings > Audio > Advanced. See screenshot below. Hope this helps some of you avoid a world of frustration, and I hope Zoom can fix the issue themselves.