Zoom Crashes on Surface Pro 9 : Are you the Genius that can solve this?
Calling All Tech Sleuths: Zoom Crashes on Surface Pro 9 – The Unsolvable Puzzle?
Dear Zoom Community,
I’m putting out a global tech SOS. This isn’t your average “have you tried turning it off and on again?” scenario. This is a call to the rare breed of digital detectives who get excited when a problem refuses to die.
Here’s the sitch:
The Case File:
Device: Microsoft Surface Pro 9
Processor: 12th Gen Intel(R) Core(TM) i5-1235U @ 2.50 GHz
RAM: 8 GB (7.83 GB usable)
OS: Windows 11 Pro (64-bit)
Touch Support: 10-point multitouch & pen
The Problem:
Zoom crashes every single time I try to use it. Especially when sharing my screen, but even without. Not once, not twice—this has been going on for weeks. Clean installs? Tried. Device resets? Done. Even reinstalled Windows. Fifteen times. (Yes, I said 15.)
The crash behavior persists regardless of whether I:
Join with or without video
Log in via browser, app, or guest
Use different Wi-Fi networks
Disable hardware acceleration
Clear cache/temp folders
What’s Been Tried (Extensively):
Fresh OS installation (Windows 11)
Full wipe & reinstall of Zoom
Driver updates (from both Microsoft and Intel sources)
Running Zoom as Administrator
Closing all background apps
Creating a fresh user profile
Running Zoom in Safe Mode
Adjusting virtual memory (paging file)
Ensuring no 3rd party antivirus or firewall interference
Even tried this Reddit tip:
Set Zoom to Windows 8 compatibility mode via c:\users\[username]\appdata\roaming\Zoom\bin\zoom.exe.
Right click on it, go to the compatibility tab, check the option to "Run this program in compatibility mode for:" and select "Windows 8" in the drop down
But:
In Windows 11, the compatibility mode options for Zoom don’t appear in the right-click > Properties menu. Either Microsoft stripped them out, or Zoom’s new structure doesn’t allow it.
Support Wall Hit:
Zoom Support: Non-responsive or stuck in scripted loops.
Microsoft: They’ve effectively said, “We don’t know either.”
Surface Diagnostics Tool: Shows everything’s fine.
Zoom logs: Crash logs unclear / inconclusive for layfolk (but I’ll happily share them with anyone who wants to take a crack).
So… Geniuses of the Internet:
If you love unsolved tech mysteries, this is your invitation. If you’ve got a Surface device, Zoom insights, or a knack for deep-level Windows debugging—I need you.
I’ll buy you a (virtual) coffee and sing your praises across every subreddit, forum, and Zoom townhall I can find.
Let’s solve this together.
Comment below if you want crash logs or are curious to dive deeper. I’ll provide whatever you need.
The game is afoot.
Till date nobody has been able to solve this problem!! Let's see if you're able to!