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C
Newcomer
Csongi
Newcomer
October 19, 2021
Question

Zoom Crash

  • October 19, 2021
  • 2 replies
  • 2 views

Hello, 

Until now the zoom worked fine, i used only my laptop screen. Today I connected a monitor to my laptop, so I have 2 display now. Today, when I joined to a meeting, I got crash two times.

I don't know what the problem is, maybe I'm using two monitors?

(When the Zoom is crashing, I need to restart my laptop.)

    2 replies

    Rupert
    Community Champion | Customer
    Rupert
    Community Champion | Customer
    October 19, 2021

    Hi @Csongi 

     

    If you are on a Windows laptop, I would recommend you install the latest 64-bit version of Zoom:

     

    https://zoom.us/client/5.8.1.1435/ZoomInstaller.exe?archType=x64

     

    And ensure your Windows and Driver updates are up-to-date.

    ms-settings:windowsupdate?activationSource=SMC-IA-4027667

     

    What connection does your second monitor have - HDMI, DisplayPort, or USB?

     

    Do you have Dual Monitor mode enabled in Zoom?

     

     

     

     

     

      C
      Newcomer
      CsongiAuthor
      Newcomer
      October 19, 2021

      Hdmi, I think I don't activate dual monitor on zoom but I will check it 

      L
      Newcomer
      lamby
      Newcomer
      January 11, 2022

      Csongi - did disabling your second monitor work? I also have one and zoom keeps crashing. Thanks!!

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