Zoom Caption Translation not showing my speaking language option | Community
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L
Newcomer
lenaismail
Newcomer
July 10, 2024
Question

Zoom Caption Translation not showing my speaking language option

  • July 10, 2024
  • 2 replies
  • 0 views

Our non-profit purchased the Zoom TranslatedCaptions Monthly, however, we are unable to turn it on. We do not see the option for "My speaking language" under the caption menu. We have zoom 5.17.11 and Zoom Workplace Pro

2 replies

A
Newcomer
attendee4141
Newcomer
July 12, 2024

@lenaismailI bought translation captions yesterday too and I'm having the same problem. I talked with Zoom support but unfortunately they were not able to help either.

Ray_Harwood
Community Super Champion | Customer
Ray_Harwood
Community Super Champion | Customer
July 12, 2024

Welcome to the Zoom Community, @lenaismail and @attendee4141.

 

Once the Translated Captions add-on is purchased, it needs to be assigned to a user.

 

See the "Assigning a single license" section in this Zoom Support article:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064911 

S
Community Champion | Employee
stueker
Community Champion | Employee
September 13, 2024

@lenaismail @attendee4141 
You might also have to turn on the translation option in the web settings as well, as well as selecting which languages you want participants in your meeting to have available.

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