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Zoom Breakout Room Options/Allocations Not working

ARanaldo
Newcomer
Newcomer

‎2022-11-14 07:24 PM - last edited on ‎2023-06-27 07:30 AM by Community Moderator | Employee

Hi I use Zoom Breakout rooms regularly for training. Today I had a group of 60 participants. When I went to allocate them into break out rooms the option to for zoom to allocate automatically was not showing in the options. 

 

I had add rooms and then manually select and transfer 60 participant across to the newly created  individual rooms. 

 

I have gone in and rechecked my Account Settings and this already had  the Breakout Room feature turned on. (so breakout room automatic allocations should have been possible).

 

What can I do to fix this and why is it occurring? 

 

Anna

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david-vola
Community Champion | Zoom Partner
Community Champion | Zoom Partner

‎2022-11-15 12:32 AM

Hi @ARanaldo ,

 

What version of zoom client do you have?

I see that in version 5.12.6, there were bug fixes with breakout rooms, can you confirm that your version is higher than this and update to the latest one?

 

Best regards,

Please mark if this solution helped you so that other colleagues can find it!
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ARanaldo
Newcomer
Newcomer

‎2022-11-19 07:28 PM

I'm running latest version 5.12.8. We did have 3 co-hosts assigned for the training. Would this make a difference?  Is there anywhere in settings or my license levels that would influence this?

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