Zoom Audio

I am having issues with hearing music via zoom.  I can play music from my computer, but when someone shares music for me to listen to, its crackly and is not working. 

I do not have the same issue on my phone. It works perfectly.  I have tried to use the hotspot on my phone and I still get the same issue on my laptop. I have no idea what the problem is. an someone please help. I have tried changing the audio settings and nothing seems to work.