Zoom Audio Issue with Windows 11 | Community
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Newcomer
hghasemi
Newcomer
January 9, 2025
Question

Zoom Audio Issue with Windows 11

  • January 9, 2025
  • 2 replies
  • 0 views

Hi,

 

My audio works fine with any App (like playing something on YouTube), but I cannot hear anything through Zoom. I have gone through all sorts of solutions posted online and none of them work. Can you please let me know what would be a fix ? I would be obliged if you could answer as soon as possible as I need zoom on a daily basis.

2 replies

D
Newcomer
DrChimera
Newcomer
January 11, 2025

I'm having this same issue. Any luck?

H
Newcomer
hghasemiAuthor
Newcomer
January 13, 2025

These steps worked for me:
1 . Make sure the Zoom has access to your speaker (Realtek Audio)
      a . Right click on the sound icon and select "Open volume mixer"
      b. Look for "Zoom Meeting" and make sure the "Output device" is the speaker of your machine (Realterk (R) audio)
 2 . Go to control panel ->  Hardware and Sound -> Sound
     a .Select the Speakers (Realtek (R))
     b. Then go to Properties
     c. Go to Advanced tab and uncheck  "Enable audio enhancements"
     d. Click apply
3. Make sure Zoom is using the right speaker
    a. Go to Audio setting of Zoom
    b. Make sure the speaker is the right speaker (Realtek (R))
    c. Test speaker there

storyhub
Community Super Champion | Customer
storyhub
Community Super Champion | Customer
January 12, 2025

It is not clear what device and OS is being used, but Zoom has a feature that will assist with troubleshooting your audio. On a PC go to audio settings and click "test speaker". If there is no audio  select a different device from the drop down list.

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