Zoom App stopped logging in / working after upgrading to macOS 15 | Community
Skip to main content
C
Newcomer
CollinW
Newcomer
September 19, 2024
Solved

Zoom App stopped logging in / working after upgrading to macOS 15

  • September 19, 2024
  • 6 replies
  • 0 views

I just updated to macOS 15 sequoia. My app has been unable to login. It was giving me an error early on, but I did not make note of it. I updated zoom to 6.2.0 (by downloading it from the website), and I was still having issues. First I tried to change my login to use a password and not just click the google button. That seemed to work at first, but I could not join meetings and it claimed I was offline.

 

I downgraded to 6.1.11, and found it worked once, but I could not join a meeting. I tried talking to the chatbot which was hit or miss. It suggested I look at my logs and send them to support, but I don't think I have access to support's email (and I don't see an error in the logs). The other options seems to be to create a support ticket, but I do not see a clear way of doing so. 

 

The error I'm currently getting is "You are unable to connect to Zoom. Please check your network connection and try again." I currently have about 400Mbps up and down.

    Best answer by CollinW

    I reinstalled the previous version of macOS, used cloud backup to restore my files, waited a week or so, got zoom working as it had been, and re-upgraded macOS. When I checked my system after the upgrade, my firewall was not active, so I do not know if the firewall solution will work in all cases. There may be a fix in some software somewhere, or my computer got into a strange state that a fresh macOS install got me out of. 

    6 replies

    Y
    Newcomer
    yashendramishra
    Newcomer
    September 19, 2024

    I am also facing same issues. 

      C
      Newcomer
      CollinWAuthor
      Newcomer
      September 19, 2024

      I ended up reverting to macOS 14.7 Sonoma. Which wasn't easy.

      A
      Newcomer
      asvraman
      Newcomer
      September 22, 2024

      same issue with me too

      Y
      Newcomer
      yashendramishra
      Newcomer
      September 22, 2024

      Issue got resolved through following steps :

       

      1. open Firewall settings

      2. Unblock Zoom from the list 

       

       

        R
        Newcomer
        rachel7224smith
        Newcomer
        October 22, 2024

        I added zoom to my firewall and still have the error: 

        You can't open this application "zoom.us" because this application is not supported on this Mac? I've got the latest Mac OS 15.0.1

        C
        Newcomer
        CollinWAuthor
        Newcomer
        September 22, 2024

        I wonder if a solution like this one works..? I haven't re-updated my macOS to try.

         

        https://community.zoom.com/t5/Zoom-Meetings/Cant-connect-to-Zoom/td-p/2202

        L
        Newcomer
        larryab
        Newcomer
        March 15, 2025

        Link also worked for me after upgrading to MacOS 15.3.2.
        Zoom worked before overnight Automatic upgrade.
        Spent many hours with support people helping me to eliminate Internet connectivity as source of problem. 

        C
        Newcomer
        CollinWAuthorAnswer
        Newcomer
        September 29, 2024

        I reinstalled the previous version of macOS, used cloud backup to restore my files, waited a week or so, got zoom working as it had been, and re-upgraded macOS. When I checked my system after the upgrade, my firewall was not active, so I do not know if the firewall solution will work in all cases. There may be a fix in some software somewhere, or my computer got into a strange state that a fresh macOS install got me out of. 

        P
        Newcomer
        Prich
        Newcomer
        February 13, 2025

        This is happening to me as well.  Zoom just blinks and restarts.  Very annoying when presenting.  I checked my firewall settings and it allows all zoom communications.

        Terms & ConditionsAccessibility statement
        Copyright © Zoom Communications, Inc. All rights reserved.