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Ricardo_Freitas
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October 25, 2023
Question

Zoom App on Linux (Manjaro) does not save preferences

  • October 25, 2023
  • 9 replies
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Hi There!

 

I'm a Manjaro Linux user and recently Zoom App is not saving the PREFERENCES any more!

 

Every time I launch Zoom, I have to go through all my personal preferences all over again!

 

I have searched for any "config" file on my PC at /home and at /opt directories and there is nothing related there!

 

Previous version just worked perfectly! But not anymore!

 

Any help?

 

Ricardo_Freitas

(Brazilian user)

 

 

9 replies

P
Newcomer
PaulContest
Newcomer
November 14, 2023

I have the same problem on LinuxMint, Zoom does not save my preferences and my ID/PW. So at every launch I have to recheck all the preferences. This is annoying. If someone can help. Thanks.

R
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robertomansfiel
Newcomer
November 15, 2023

Same problem here on Debian Bookworm. The .config/zoomus.conf file gets reset each time I launch zoom.

R
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Ricardo_FreitasAuthor
Newcomer
November 16, 2023

Hi there!

 
On my case I have found the solution!
 
On Manjaro KDE the problem was the Kwallet - Secret service.
 
You can find this option on System Settings - Kwallet. Just deselect the Secret service option to allow other apps to use KDE Kwallet.
 
Hope you can find similar solution on your system!
 
Now, every option is properly saved and used all the time.

 

 
Ricardo 
P
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PaulContest
Newcomer
November 16, 2023

Thanks for the suggestion Ricardo. Unfortunately I am not using KDE but Cinnamon and KDE Wallet isn't installed.

 

Paul

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robertomansfiel
Newcomer
November 16, 2023

Debian MATE here. My issue isn't universal -- just on one machine. Another machine works fine. I don't know why.

 

S
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sygibson
Newcomer
December 18, 2023

I'm running OpenSUSE Tumbleweed.  Roughly in October I had this problem arise too.  All settings are lost on exit of the application.  I opened a Zoom support ticket - but they have been useless.  The usual "uninstall / reinstall" for Windows and Mac OS documents pushed at me.  Even though I keep saying - this is Linux.

 

I am running KDE and tried deselecting the KDE Wallet "secret service" settings; to no effect/avail.   

 

My laptop system info is below.

 

Operating System: openSUSE Tumbleweed 20231214
KDE Plasma Version: 5.27.10
KDE Frameworks Version: 5.112.0
Qt Version: 5.15.11
Kernel Version: 6.6.6-1-default (64-bit)
Graphics Platform: X11
Processors: 20 × 12th Gen Intel® Core™ i7-1280P
Memory: 62.5 GiB of RAM
Graphics Processor: Mesa Intel® Graphics
Manufacturer: Framework
Product Name: Laptop (12th Gen Intel Core)
System Version: A8

S
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sygibson
Newcomer
December 18, 2023

 

NOTE - this weekend Zoom Linux client 5.17.0 released.  I removed my older version (5.16.10), deleted all zoom configuration data in $HOME/.config/ (zoom.conf, zoomus.conf, and "Unknown Organization" directory).  Installed the new 5.17.0 version from scratch.

 

Went to settings to change things, exited (cleanly), then restarted.  No dice.  All settings are completely lost on restart of the application.

 

5.17.0 DOES NOT FIX THE ISSUE.

 

S
Newcomer
sygibson
Newcomer
December 18, 2023

I have downgraded from 5.17.0 to 5.15.12 (7665) and 5.14.10 (3738).  I used this page to find the last 5.x.x version and build number:
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068973

Then downloaded the RPM Package by constructing the URL with the versions, which yielded me this download URL:

https://zoom.us/client/5.14.10.3738/zoom_openSUSE_x86_64.rpm

https://zoom.us/client/5.15.12.7665/zoom_openSUSE_x86_64.rpm

 

I then reinstalled an older version.  NO CHANGES - still broken in these older version.  The 5.14.10 version was released June 2023 - I stopped trying to go backwards in time at that point.

P
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PaulContest
Newcomer
December 21, 2023

Thanks a lot the suppression of $HOME/.zoom worked. Great.

S
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squyd
Newcomer
October 2, 2024

sygibson's suggestion to close, nuke the .zoom directory and restart worked for me as well on Ubuntu 22.04

 

Many thanks.

    S
    Newcomer
    sygibson
    Newcomer
    October 2, 2024

    Glad that worked for you. It was a frustrating path to eventually find out how to deal with that.  I'm happy to report that the more recent 6.x versions of Zoom on Linux seem to be a lot more stable and problem free.

    My only major disappointment is significant feature parity and capabilities of X11 -vs- Wayland window managers.  Zoom just isn't there for AMD Radeon graphics based Wayland environments.  So I'm still stuck forking around with X11 window manager only because of Zoom.

    T
    Newcomer
    TOP3
    Newcomer
    March 9, 2025

    I recently ran into this problem.

    At first I uninstalled and reinstalled with dpkg -P zoom which should have cleaned everthing up. However, on reinstall I got a message about not having enough memory.  But this wasn't the case. I think that message indicates the following problem.

     

    If for some reaon your zoom gets corrupted and you have to install, an uninstall with the purge option does not purge configuration files and zoom won't handle stale files from corrupted or prevoius installation well. So there are four things that need to be deleted before installing zoom again.

     

    /home/username/.zoom

    /home/username/UnknowOrganization

    /home/username/zoom.conf

    /home/username/zoomus.conf

     

    Then do a dpkg -i zoom*.deb after downloading the latest version of zoom.

    Test that your profile is being remembered and then set things up the way you like.

    Hope this helps.

     

    I am running Ubuntu, but this should work for debian based installed. For fedora or other flavors the command for installing might be different.

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