Zoom Admin gets logged out when joining a call

Question

Hi,

I am a Video Editor and use zoom the following way:

Computer 1: Blackmagic web Presenter feeds video signal into zoom.

Computer 2: Muted, shows only my video so clients can see me.

I have a paid account and set up the meeting on computer 1 and want to join on computer 2 as a participant. But always when I join with computer2 zoom is telling me that I will get logged out on computer1. The call continues, but I have some bad feeling about it. IS there any way to avoid this auto log out thing? Thx and best,

Sebastian

NRidge · Answer

Hello Swild (Sebastian)!

Our apologies that this reply is coming so late, please note others have posted on the same issue within the Zoom Community and there is a URL below.

By default you are allowed per-user-account: One active Computer, one Tablet, and one Mobile device in use at any given time--logging on on computer 2 will log out computer 1 in your scenario, and this is by design.

The most direct route may be to get a 2nd account, or contact Zoom Sales to see whether alternative options may be available for your account. https://explore.zoom.us/en/contactsales/

Here is our support article: https://support.zoom.us/hc/en-us/articles/360000787483-Can-I-use-Zoom-on-multiple-devices-

The most likely answer has also been posted in the community here: https://community.zoom.com/t5/Meetings/Zoom-keeps-logging-me-out/m-p/9717/highlight/true

Apologies again for the late reply. Please let us know if this helps resolve the issue by marking as a solution.

Thanks for Zooming!

Zoom Admin gets logged out when joining a call

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