Zoom 5.9.3 on Windows 11 desktop causes heavy video glitching when using an external webcam | Community
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S
Newcomer
sanjaib
Newcomer
February 14, 2022
Question

Zoom 5.9.3 on Windows 11 desktop causes heavy video glitching when using an external webcam

  • February 14, 2022
  • 2 replies
  • 0 views

But this does not happen with the integrated webcam in my laptop.   

 

And the external webcam works fine with Zoom 5.9.3 on Windows 10. 

 

Anyone have any ideas or suggestions?  

    2 replies

    S
    Newcomer
    sanjaibAuthor
    Newcomer
    February 14, 2022

    Just to clarify -

     

    I meant that Zoom 5.9.3 desktop client has this problem on my Windows 11 laptop, but not on my Windows 10 laptop.  And only with the external webcam (Vitade) but not with the integrated laptop webcam.  

    DeniseLahat
    Community Champion | Customer
    DeniseLahat
    Community Champion | Customer
    February 14, 2022

    I would just rule out a HW issue with your laptop first.

    DeniseLahat
    Community Champion | Customer
    DeniseLahat
    Community Champion | Customer
    February 14, 2022

    Sounds like a HW issue on your laptop.  did you check other apps which use video?  Google meet? Teams?

    S
    Newcomer
    sanjaibAuthor
    Newcomer
    February 14, 2022

    Thanks.  

     

    It’s the external web cam that has the issue.  The laptop webcam works just fine. 


    The external webcam works perfectly in the Windows 11 camera app.  But that may not stress test it enough.  I will check Teams and G Meet tomorrow.  

    B
    Newcomer
    Bob64
    Newcomer
    May 14, 2022

    did you ever fix this as I have the same problem 

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