ZOOM RECORDED AUDIO BUT NOT VIDEO - JUST BLACK SCREEN

[isabella1996]

I recorded a 3 hour zoom interview for my work, no error messages popped up while i was recording, i could see the person i was interviewing and they could see me. All seemed fine, the internet lagged a bit but thats happened before, and no problems.

I convert the video to quicktime, and i just have a black screen, I have all the audio, but no video until the last 8 minutes at the end, where it suddenly comes back.

This has never happened before to me, camera light was on so it must have been recording right? How the hell do i get the video, this was a once in a lifetime interview, not going to get the same emotions and dialogue again.

Zoom has messed with my job - please tell me there is a way to get this video back.

I'm on a Macbook pro, i have done loads of zooms in the past with no problems - what the hell happened????!!!

I am very stressed, any help would be appreciated. If no help comes, zoom obviously has a system issue they dont know how to fix 😕 

[Rhodri_James]

I'm having the same problem: audio records just fine, but the video is just a black screen.  I'm fully updated to Zoom 5.17.10 (3512) on Linux Mint.  Before my last-but-one upgrade recordings had been working fine for years, but now they seem to be broken.

I did manage to get a video recording to partially work, recording in gallery view with one other person in the meeting.  I could see the other person just fine, but there was a blank space where my video should have been.  Now I'm not even getting that.

[StephRob44]

 I just recorded a beautiful podcast episode with both of us and only my interviewee's video was recorded. I had "hide self-view" on, but she could see both of us while recording--so I assumed Zoom could as well and we were being recorded side by side. NOPE.

Trying to figure out how to avoid this in the future as it seems the "hidden self-view" wasn't necessarily the cause based on your comments above. Does zoom respond to these?

[Kat_Green]

I'm having the same problem too. I just recorded a Business Presentation and the audio is working but it's just a blank screen. The thumbnail of the recording is showing though... please, does anyone know how to fix this?

[LouDX]

I Have the EXACT same issue. 

did you find a way to resolve this??

[MGSR]

Hello community members,

I'm sorry for the inconvenience and late response. 

On your Zoom app, click on Settings > Recording > Click Open on the folder where the recordings are being stored, and you should find both the audio and video files inside.

Please let us know if you need further assistance. 

[PhyllisB]

I am having a similar problem. We have a Pro account. We have recorded hundreds of meetings over the last five years. They always provided an MP4 file and sometimes a txt file if there was chat. Now, all our meetings are only M4a files and vtt. I have searched looking for something I may have done to the settings but have not found where or what has changed. Has there been an update that changed this for everyone?