Your app version needs to be 5.4.6 or higher to sign in. But 5.13.x is already the installed client | Community
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esox23
Newcomer
February 14, 2023
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Your app version needs to be 5.4.6 or higher to sign in. But 5.13.x is already the installed client

  • February 14, 2023
  • 2 replies
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Hey guys, we are a Citrix XenApp published desktop environment (similar to the old school MS Terminal Serivces).  I have one user that receives the popup Your app version need to be 5.4.6 or higher to sign in.  I can login and on same XenApp host and my zoom doesn't give me this error.  I do have the following installed on the XenApp hosts, all hosts have the same image build using Citrix PVS services.

 

Zoom Clinet for VDI - 5.13.22610

Zoom Outlook Plugin - 5.13.5

Zoom Plugin for Citrix Receiver - 5.13.22610

 

So clearly our version is well above the 5.4.6.

I have tried renaming all zoom related content/folders in the users AppData directories in their profile.  Didn't help.

Any ideas?

    Best answer by TrixyB

    We had this with a user and it was due to an out of date VDI plug-in on the local laptop. HTH

    2 replies

    T
    Newcomer
    TrixyBAnswer
    Newcomer
    February 28, 2023

    We had this with a user and it was due to an out of date VDI plug-in on the local laptop. HTH

      E
      Newcomer
      esox23Author
      Newcomer
      March 2, 2023

      Thank you TrixyB that was exactly what I was able to determine to be the issue.  Updated Local Zoom client software and all was working as it should again.

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