Windows Outlook Desktop Zoom ADD-IN ERROR after DUO 2FA | Community
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C
Newcomer
clairechang
Newcomer
May 12, 2022
Question

Windows Outlook Desktop Zoom ADD-IN ERROR after DUO 2FA

  • May 12, 2022
  • 5 replies
  • 0 views

Some user experienced the following error after our DUO 2FA is turned on. The user uses Outlook desktop v16 on windows 10 server. He can not use the Zoom add-on.

 

The error message is:

ADD-IN ERROR

Sorry, we can't load the add-in. Please make sure you have network and/or internet connectivity. Click Retry one you're back online.

 

There is no internet issue. The web version of outlook is fine. The mac version of outlook desktop is also fine.

      5 replies

      K
      Newcomer
      kawelch
      Newcomer
      July 22, 2022

      One of our users is getting the same error. No resolution yet.

      C
      Newcomer
      clairechangAuthor
      Newcomer
      July 25, 2022

      Our workaround is use Outlook Zoom plugin instead of add-on.

      J
      Newcomer
      jwdunn
      Newcomer
      August 3, 2022

      I'm experiencing this same issue. Anyone have a fix?

      J
      Newcomer
      JayBrakeCSM
      Newcomer
      November 10, 2022

      We're having this issue now after switching to DUO 'Universal' prompt.  Was working with the DUO 'Traditional' prompt previously.  Works OK on the web and macOS.  Windows 10/11 with Outlook 365 experiencing the issue. At the end of the authentication sequence (DUO), we get the error described by clairechang.

        B
        Newcomer
        Ben_L
        Newcomer
        December 12, 2022

        Also experience the same issue with Zoom, Outlook 365, and Duo Universal Prompt. Uninstalling WebView2 is one workaround, but that is not an ideal solution as other applications rely on it. Did you find any other workarounds or solutions or were you able to get help from Zoom, Duo, or Microsoft on this? The only workaround we have been recommending to our Windows users is to use the Outlook Web App until this is resolved.

         

        Thanks!

          V
          Newcomer
          vperez
          Newcomer
          January 13, 2023

          Seconded, we also are running into the same line of problems with this error.

           

          Can confirm the WebView2 uninstall also worked for a workaround.

          C
          Newcomer
          cyberrick
          Newcomer
          February 2, 2023

          **UPDATE** **RESOLVED***

          Our issue has been resolved!  Here is what DUO Support https://duo.com/support#contactsupport.  told me:

          "

          Hi Ricky,

          I have made a change to your Duo account settings. Could you please try again and let me know if that has resolved the issue or not?
           

          Thank you!
          "

           

          For reference, my support ticket was 01173762  I worked with a gentlemen name Hendrik.

          W
          Newcomer
          waltersn
          Newcomer
          March 17, 2023

          To follow-up, this worked for me as well, I was able to reference your ticket number.  As a note, if you use the device health app or trusted devices, I was advised that this solution would not work.  My support agent had to try two things to get it to finally work for us.

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