Windows 11 Sound issue Zoom 5.11.1

[JeremyJHU]

I was working with a customer who had a brand new Dell XPS 15 9520. They are experiencing a problem with audio as follows:

1. Audio works completely fine (mic and speakers) outside of Zoom

2. When joining a Zoom meeting through their Outlook calendar, Zoom seems to disable the audio devices altogether. Zoom says that it is unable to detect audio devices and to switch to another device. This issue persists after the meeting has ended and then the PC will not play any audio. The sound devices are still listed in the device manager. 

3. When the PC is rebooted, the audio comes back. When starting a meeting from the Zoom desktop client, the problem does not occur. This seems to only occur when the meeting is joined via invite link on an Outlook calendar.

For troubleshooting:

1. Reinstalled Zoom desktop client and Zoom Outlook plugin from zoom.us

2. Uninstalled NVIDIA audio driver

3. Installed realtek audio driver 6.0.9285.1 from dell.com/support.

I have not seen this issue on any Windows 10 device that I support, only this Windows 11 system. Has anyone experienced something similar?

[Capoeira]

for me, windows 11, asus vivobook 17

I solved the problem in the realtek audio console...

go to start menu, realtek audio console, microphone, turn off the micro effect turning on the authentique sound.

+

a good configuration of your zoom app (easy to find how to do online.... configuration for musician...).

[rr101rr]

Solved!

Problem: Sound test in zoom plays for 3 seconds then cuts out / muffles.

DELL  Inspiron 15 3520

Open "System" > "Sound" > "Output" > "Choose where to play sound" > (Select the speaker you're using)

> "Advanced settings" > "Audio Enhancements" (Turn to "OFF")

Open "MaxxAudio Pro by Waves" > Click "Voice" (right-hand side button) >Toggle to OFF