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Windows 11 Audio Now Muffled

Forum|Forum|4 years ago
October 8, 2021
21 replies
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Is anyone else having a problem with Zoom audio (speaker sound and mic) being muffled? It was all working great until I undated to Windows 11 yesterday. Audio (mic and speakers) are working fine on every other app. Any ideas on how to fix it? Feels like a driver problem.

Best answer by Jay11

I figured it out on my Asus ux325.

Open "MyASUS" app on your computer. In audio uncheck something similar to "Noice reducing AI-speaker". (I have swedish language)

It fixed my problems. My audio worked perfect with any other app, but not in zoom. Couldnt hear music in zoom when someone shared their screen, only voice.

D

DavidTee

Newcomer

I have the same problem. Updated to W11 and now the sound doesn't work.

F

FifoTheHein

Newcomer

I have the same issue. Sound and microphone giving issues. Seems to randomly work when using the test mic and sound functionality, but as soon as I close the "successful " test, zoom says it cannot find my mic/speaker. Works in Google Meet, Slack, Skype etc. Also started after upgrading to Windows 11.

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DavidTee

Newcomer

Exactly the issue I am having. Obviously an incompatibility with W11

C

Camilled

Newcomer

Same problem on ZenBook in W11. The microphone and the speakers do not work together! If the microphone works, then the sound does not work and vice versa. Sometimes everything works and 5 minutes later the problem reappears!

A

AdeBerlin

Newcomer

Same problem as FifoTheHein. With Win 11 on Zoom -Randomly got "Audio and Mic not recognised". Do test all works again, but a few minutes later the same problem. I reverted back to Win 10 and no problems with Zoom. So clearly an issue with compatibility.

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pslevine

Newcomer

What's the solution, other than reverting back to 10?

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FifoTheHein

Newcomer

I've just stopped using the Zoom Windows app and use Zoom in my browser instead, no issues when used via the browser, Just have to ignore the popup saying you need an app to join the zoom call and then click on

"Having issues with Zoom Client? Join from Your Browser"

So this is clearly an issue with Zoom rather than Windows 11, seeing as no other apps seem to have this issue.

T

Teresa220

Newcomer

Mine does not work in the app or the browser.

R

rocas

Newcomer

same issue here, w11 pro and zoom audio stopped working. audio works just fine on Slack and Google Meet

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rocas

Newcomer

I fixed this by installing the x64 version of Zoom. Latest can be downloaded from https://zoom.us/client/5.8.3.1581/ZoomInstaller.exe?archType=x64

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AdeBerlin

Newcomer

I also did that, but for me it didn't seem to help, but I will give it another go. Glad it's working for you. 🙂

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MarkR1

Newcomer

Same for me since updating to Windows 11. Same issue with Skype and Teams.

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MarkR1

Newcomer

Zenbook, 11th Gen Intel Core i7-1165G7, Intel Iris Xe Graphics

Zoom update did not work for me. The only way around the issue that I have found is to connect the audio output to a Bluetooth speaker and then use the laptop microphone. If I try to use the laptop speakers and microphone, it works for a second then the "unrecognised" issue pops back up.

I have recorded a video on the laptop using the inbuilt speakers and microphone and all audio is fine playing movies, YouTube etc. The issue appears when I try to use Zoom, Teams, Skype or WhatsApp. Given that it is across those four platforms, surly it must be a Windows 11 issue?

Bloody miffed I can tell you!

MarkR

K

KS7

Newcomer

Check my post below in this thread. In short - install the latest drivers from the Asus support page.

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mrzz

Newcomer

Same after Win 11.

Zenbook, 11th Gen Intel Core i7-1165G7, Intel Iris Xe Graphics

Changing between external microphone, laptop's built-in, USB DAC headphones, and external webcam mic, works randomly, then fails after a few minutes. Sometimes works for a full hour. Seems to go into a loop / crash when detecting audio.