Why zoom keep crash my window 11 into blue screen ?

Forum|Forum|2 years ago
February 4, 2023
2 replies
0 views

Windows

Summary
Shut down unexpectedly

Date
‎3/‎2/‎2023 9:28 PM

Status
Not reported

Problem signature
Problem Event Name: BlueScreen
Code: 3b
Parameter 1: c0000005
Parameter 2: fffff80254c32991
Parameter 3: ffff93813ff89900
Parameter 4: 0
OS version: 10_0_22621
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.22621.2.0.0.768.100
Locale ID: 17417

CarlaA

Community Manager

Hi @ckkhor0722, welcome to the Zoom Community! I apologize for the delay in response.

Please try the following to troubleshoot:

Uninstall the current Zoom version, Restart the device, then download & install the 64-bit Zoom desktop client.

https://support.zoom.us/hc/en-us/articles/207373866-Zoom-Installers

Let me know if that helps!

Carla,
Zoom Community Team

Please click Accept as Solution if you found this reply helpful. Thank you!

H

Halu

Newcomer

Nope, that doesn't work. I tried twice, rebooted multiple times, always the same problem: the moment I click on the camera symbol, the system freezes, blue screen, crashes. Please advise.

H

Halu

Newcomer

Ok, I managed to solve it. Short version: the problem is the camera, not zoom. In my case, I just had to plug it into a working USB port, and all was fine. For more, see https://community.zoom.com/t5/Meetings/Windows-11-Blue-Screen-Crashes/m-p/156101

A

amour7702000

Newcomer

I have the same problem, when I end the meeting in windows 11 crush with blue screen and stop code : SYSTEM SERVICE EXCEPTION