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Why is Zoom not showing my page when connecting to Facebook Live

Forum|Forum|1 year ago
February 17, 2024
15 replies
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Why is Zoom not showing my page when connecting to Facebook Live? When I go to the Facebook Live Link it takes me to the correct screen but my Facebook page does not appear in the drop-down menu there. It was there before and we use it every week. But it disappeared and now I can not share my live to my Facebook Page.

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Best answer by Ray_Harwood

If anyone has any issues live-streaming to any platform – including any type of Facebook page – using the Custom RTMP method will work if you follow the steps. Please see this post which has the most complete answer you’ll find:

https://community.zoom.com/t5/Zoom-Meetings/Livestreaming-to-Facebook-GROUPS-now-requires-Custom-RTMP/td-p/176148

Unfortunately, if you are unwilling to attempt that connection method, or just want to focus on fixing whatever process you’ve been using that no longer works, you’re unlikely to get much help. So many different configurations and setups — and Custom RTMP always works when the steps are properly followed.

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sarafi

Newcomer

same issue!!!! any updates??

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alicia73

Newcomer

I got an email from them yesterday. They have removed everything except being able to stream to your personal page. They said this is how it is going to be from now on. So basically, anyone with a Fb group or business page they stream to is out of luck. Anyone know of any other good streaming services?

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sarafi

Newcomer

check this
https://youtu.be/0gNKwNmEkCM?si=cBalvhgbsDfrlGPy

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alicia73

Newcomer

That's great for FB groups, it doesn't fix the problem of not being able to stream to a business page. My business page is still an option in the FB settings for zoom to connect to (all the groups are gone) but it still won't connect. I have no idea why zoom would change any of this, they are going to lose so much business.

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Akua

Newcomer

This post has been deleted.

This is a ridiculous reply especially after everyone reporting the issue had previously working connections.

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EricPhy

Newcomer

Same issue.
Someone have any idea ?

Ray_HarwoodAnswer

Community Super Champion | Customer

If anyone has any issues live-streaming to any platform – including any type of Facebook page – using the Custom RTMP method will work if you follow the steps. Please see this post which has the most complete answer you’ll find:

https://community.zoom.com/t5/Zoom-Meetings/Livestreaming-to-Facebook-GROUPS-now-requires-Custom-RTMP/td-p/176148

Unfortunately, if you are unwilling to attempt that connection method, or just want to focus on fixing whatever process you’ve been using that no longer works, you’re unlikely to get much help. So many different configurations and setups — and Custom RTMP always works when the steps are properly followed.

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elliek

Newcomer

Struggling with the same issue and I came up with a workaround, because the issue seems to stem from the fact that I manage several FB pages and not all are coming up in that dropdown menu - I have created a second FB profile for myself, and given my 'alter ego' access to manage the FB page I want to go live on. Now as long as I'm logged into FB as my alter ego, when I go live from zoom, just that one (correct) page comes up in the drop-down menu. Hope this can help others!

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