Why do I have a zoomgov account that I have not created? | Community
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Newcomer
gcgloria
Newcomer
March 21, 2022
Question

Why do I have a zoomgov account that I have not created?

  • March 21, 2022
  • 7 replies
  • 0 views

I recented found on my list of saved passwords on iPhone that I have a zoomgov account. However, I have never signed up for one. How can I delete it? 

 

 

      7 replies

      IP-Man
      Community Champion | Employee
      IP-Man
      Community Champion | Employee
      March 21, 2022

      @gcgloria , if your account is under your company domain then you should be able to reach out to your account's admin and delete/deactivate the account for you.

       

      If it is personal account, I would suggest that you log a problem with Zoom Support at
      https://support.zoom.us/hc/en-us/requests/new  so they can delete the account for you.

       

      If this has answered your question, please click the Accept as Solution button below so that others in the Community may benefit as well.

      G
      Newcomer
      gcgloriaAuthor
      Newcomer
      April 10, 2022

      This isn't a personal account, but a zoomgov account. I don't have any way to access this so called zoomgov account because I am simply not authorized to do so. It is also not under my company domain. 

      IP-Man
      Community Champion | Employee
      IP-Man
      Community Champion | Employee
      April 11, 2022

      I would still suggest that you log a problem with Zoom Support at
      https://support.zoom.us/hc/en-us/requests/new so support team can check and assist ypu.

      D
      Newcomer
      Dramalto
      Newcomer
      May 28, 2024

      I am in the exact same position and did open a ticket with Zoom. After many emails they concluded with “As per checking, since you have other Zoom account under zoomgov.com, we highly suggest that you delete this account by uninstalling the Zoom application related to this zoomgov.com account from your device”.

       

      And as I said to the support person several times, I somehow do not have access to the account. I’m really unsettled by the fact that a Federal account was created without my knowledge, seems to by updating the password when I update mine on my actual account, AND I don’t have access to it in order to delete it. Is there a phone number I can call and speak to a real person? I kept feeling like I was talking to a bot in my communications.

      B
      Newcomer
      bellanota
      Newcomer
      December 7, 2022

      Weird. Any updates?

      B
      Newcomer
      bellanota
      Newcomer
      December 7, 2022

      ?

       
      B
      Newcomer
      bellanota
      Newcomer
      January 19, 2023

      Was this resolved?

      K
      Newcomer
      Kery_Vick
      Newcomer
      January 26, 2023

      Ok. So I just found the same thing! I deleted it off of my phone. I also found some other cyber security for government use with a password saved. Now I wish I would have taken a screen shot. Something is wrong here. 

      J
      Newcomer
      jet5
      Newcomer
      September 23, 2023

      Same with me. This morning iphone alerted me to "compromised passwords" and one was for a zoom.gov account which I have no reason to have. When you say you deleted it off your phone, you mean the whole zoom app or you found a way just to locate and clear the zoom.gov? I can't fine the zoom.gov either on phone or accessing the app on my computer. creepy

       

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