Why cant partner in Phillipines join our meting in the use?

[NHORA1]

I started a meeting 7pm PST and our business partners where not allowed for join the meeting at this time?

THis meeting is not accessible from the Phillipines at this time

Error 1142

Then we submitted a ticket and got this message which was not very helpful either

Unfortunately, we are unable to respond to your open ticket at this time.

Instead, use our online resources to learn more about using Zoom, find answers to questions, and troubleshoot technical issues.

• Zoom Support Website: https://support.zoom.us/
  Troubleshoot technical issues and access support resources by searching for knowledge base articles or asking our chatbot questions.
• Get Started: https://support.zoom.us/hc/categories/200101697
  Everything you need to know to get started with Zoom Meetings and video
• Product Support: https://support.zoom.us/hc/p/product-support
  Access user guides, tutorials, and other resources specific to your Zoom product.
• Zoom Community: https://community.zoom.com/
  A collaborative place to find solutions, ask questions, and network with other Zoom users.
• Zoom Learning Center: https://learning.zoom.us/learn
  Become a qualified Zoom expert with free on-demand courses, live training, and how-to videos.

If you are a part of a corporate account, and need advanced technical support beyond our online resources, please contact your Zoom account administrators.

Thank you for choosing Zoom!

Best Regards,
Zoom Support

Anna Olata Mar 2, 2023, 01:53 GMT+8 Hello,  I tried joining a meeting through the link given by the company. However, when I clicked the link and launch the meeting there was a prompt saying the meeting was not accessible from the Philippines. The link was from US but I tried joining a meeting before with a link coming from the US and it worked. Could you help me on what might be the problem I can't join the meeting. Thank you. Attachment(s) Zoom prompt.JPG

[Frank_TB]

Hello,

Account owners and admins can either allow participants from specific countries/regions to join a meeting or block entry for participants from specific countries/regions. The account owner can also leave this setting up to each meeting host to configure for each individual meeting.

Have you confirmed the meeting/ account settings in regards to this?

https://support.zoom.us/hc/en-us/articles/360060086231-Joining-from-specific-countries-regions 

Regards

If my reply helped, don't forget to click the accept as solution button!

[Jhon_dean]

We did this, but it did not work. What could be the problem?