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Why can't I turn on my mic and camera on Mac? Zoom does have permissions.

Forum|Forum|2 years ago
December 31, 2023
8 replies
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If I click the unmute button or the video-enablement button, nothing happens; the buttons do not respond.

Mac (Sonoma) System Settings do allow Zoom for camera and mic. I even tried disabling, and re-enabling; shutting Zoom off and on.

Note: In Zoom (v. 5.17.1) video settings and Zoom audio settings, we do see the live camera view and see the the mic is picked up.

Zoom has worked will on this computer until recently.

Best answer by Jmfarley

Ha! What has happened is the programmer has mislabeled a pop up window I think! When I join a meeting with a host having recording in progress, the gal saiz “recording in progress” as usual. They have moved the boxey white window to click to confirm to the upper right of the window, except it saiz “leave meeting” with OK button in blue. I click that button and all works well :). !not the red leave button in lower right! It’s a blue banner in UPPER right.

let me know.? I haven’t tried that because I didn’t want to leave.

also if the host pulled my name up and requested me to unmute/start video I could.

let me hear how your ticket is answered?

”technology is our friend “

J

Jmfarley

Newcomer

Same problem , in a recorded meeting. Did not get banner to acknowledge recording in progress. Working in non recording meetings

J

joshuafoxAuthor

Newcomer

Also:

1. I suspected that the host somehow blocked my mic and video. However, when I used my smartphone or the browser for Zoom, with the same account, the mic and video could be enabled, no problem.

2. I created a new Zoom meeting from another account and invited myself (i.e., with the problematic computer)). In this case, the mic and videocould be enabled, no problem.

J

Jmfarley

Newcomer

I sent an invite from another account /machine. Started recording . Joined the meeting and could not turn video on or unmute until the host requested I unmute and start video. Than it worked as normal. My iPhone works as it should also.

I’m using MacBook Pro with both zoom and OS updated to latest.

both host machines have worked seamlessly with this client in past.

Happy New Year!

J

Jmfarley

Newcomer

Only happens when host is recording when I join. Haven’t tested host start recording after joining or stop recording . But when recording not on everything functional

L

Linda186

Newcomer

This same issue just happened to our conference tonight and the host was unable to start audio or video exactly as you describe. She just upgraded to 5.17.1 and is running Ventura 13.6.1. We uninstalled, reinstalled but still couldn't get it to work. Then unexpectedly she received a prompt to "turn on her audio" and then both audio and video started working. Unfortunately once we left the meeting and restarted, it wouldn't work again. We opened a ticket tonight with Zoom. I would appreciate any updates and progress you make on addressing this issue.

J

JmfarleyAnswer

Newcomer

Ha! What has happened is the programmer has mislabeled a pop up window I think! When I join a meeting with a host having recording in progress, the gal saiz “recording in progress” as usual. They have moved the boxey white window to click to confirm to the upper right of the window, except it saiz “leave meeting” with OK button in blue. I click that button and all works well :). !not the red leave button in lower right! It’s a blue banner in UPPER right.

let me know.? I haven’t tried that because I didn’t want to leave.

also if the host pulled my name up and requested me to unmute/start video I could.

let me hear how your ticket is answered?

”technology is our friend “

L

Linda186

Newcomer

Brilliant! Thank you so much! I was able to duplicate this on my Mac (I was on a Windows machine previously) and see exactly what is happening. I'll submit screenshots with my zoom ticket so the bug can be fixed.

D

DalongChen

Newcomer

It's a bug and we will fix it in future release, thanks.

D

DalongChen

Newcomer

The root cause is that you have to respond to the recording disclaimer first which is now moved to the top of the meeting window since 5.17.1. Otherwise, your attempts to turn on video/audio will be ignored. We will fix it soon, thanks.

L

Linda186

Newcomer

Someone should at least make sure the Zoom Support team is aware of this. We spent over an hour on a support call trying to figure out why our host was unable to unmute or speak in Zoom. I was also asked post support call to produce screen shots and gather logs. We rebooted, uninstalled, reinstalled. You think the suggestion would have been made at some point to make sure to "click OK to acknowledge the recording" since that appears vastly different from the old version where the white box used to pop up in the center of the screen. But I'm thankful I at least know what is going on thanks to JMFARLEY's post.

J

Jmfarley

Newcomer

actually my new banner reads “leave meeting” with a button “OK”. Not “ click OK to continue “ And you’re correct Linda186, , vastly different from previous acknowledgement in form, position,and color. I saw no mention of the banner change in the update notes before updating either. I for one truly appreciate the use of the zoom program and have no clue of the complexity of its programming , but there is something to be said for beta testing before rolling out “upgrades” to weed out mistakes.
I appreciate this community platform to troubleshoot “bugs” !!

you guys have a Happy New Year!

J

joshuafoxAuthor

Newcomer

Thank you @Jmfarley and all. This is the cause. And @DalongChen, I see this was designed as a UI cleanup, but as is, the UI simply does not say that I need to click to approve recording or that I need to click to enable my mic and video.,

It says nothing but “leave meeting” / “OK” which I interpreted as a clumsily-worded leave-meeting option.

L

Linda186

Newcomer

I agree JoshuaFox. Who would ever click an OK button next to the words "Leave Meeting" at the start of the zoom call. It's just not intuitive at all. We had to cancel our international call last night because no one , including Zoom Support, could figure out why the host couldn't turn on their video and audio.

R

riverlight

Newcomer

I'm having the same issue on Mac Mini and a friend is with her MacBook. Audio is okay but it's the video that does not allow me to turn on or off. It's not always in a meeting being recorded. If I start a meeting myself, it works fine, but joining a meeting does not work. My MacBook Air M2 works okay. I'm looking for solutions.

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