White Balance Issue Every Time Camera is Turned On
The Problem: Every time I start my video for a meeting or even in the video settings, my camera becomes very red because zoom changes my white balance. I have a Logitech HD Webcam C510 and I open the logitech video settings app. I noticed 2 things happen whenever I turn on my camera in zoom:
- "Auto" is unchecked next to the white balance setting
- The white balance is set to 0, but the slider in the Logitech app didn't move
Troubleshooting: I did not change any settings in the Logitech app when the camera goes from a normal color to red. 100% of the change occurs when I turn on the camera in zoom. If I change the settings to Auto or move the slider up with the camera on, it works at that time, but if I turn my camera off and on, then the white balance is reset to 0. I did this test while changing the following Zoom settings to see if it made a difference:
- HD
- Touch up my appearance
- Adjust for low light
- Use Hardware Acceleration for Sending Video
This problem does not occur:
- On other computers
- With other web cameras
- With other video conferencing software
I tried uninstalling and reinstalling Zoom.
What do you recommend? Unfortunately I have no idea what further troubleshooting to attempt. I'm open to your suggestions.