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G
Newcomer
GHS
Newcomer
December 26, 2022
Question

Where do we report bugs?

  • December 26, 2022
  • 1 reply
  • 7 views

My parents just got an Alexa Echo and the Zoom app on it suffers from some serious problems. How do we report them?

      1 reply

      S
      Community Champion | Employee
      sachinzoom
      Community Champion | Employee
      February 1, 2023

      Hi,

       

       

      To open a support ticket: https://support.zoom.us/hc/en-us/requests/new

       

      To give a feedback or feature request to zoom: https://zoom.us/feed

       

      If this helps, please accept the answer as an accepted solution.

        G
        Newcomer
        GHSAuthor
        Newcomer
        February 10, 2023

        Thanks. Last time I tried this, it was restricted to paying users. This time I was able to submit a ticket, so we'll see what happens.

          R
          Newcomer
          rcharbon
          Newcomer
          January 9, 2025

          Well, I take it back. I just got:

           

          Request closed: Unfortunately, we are unable to respond to your open ticket at this time.

          Instead, use our online resources to learn more about using Zoom

           

          That is offensive and unacceptable. Zoom deliberately wastes users' time by letting them type out a report (which may involve capturing video and screen shots) and then telling them to piss off.

           

          Unbelievable.


          Submit feedback, not open a ticket.

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