When my camera is on the video freezes and then turns yellow | Community
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Anovak
Newcomer
February 28, 2023
Question

When my camera is on the video freezes and then turns yellow

  • February 28, 2023
  • 1 reply
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Whenever I'm on a meeting with someone the video randomly freezes and yellows out like I am shining a bright light into the camera lens. I am using an ANKER PowerConf C200. The software is up to date. Please help. 

    1 reply

    anissat
    Community Champion | Customer
    anissat
    Community Champion | Customer
    March 1, 2023

    Is your Zoom desktop client also up-to-date? A new update was released yesterday; 3 people who had similar issues to yours found their cameras corrected after updating Zoom.

     

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