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When my camera is on the video freezes and then turns yellow

Anovak
Newcomer
Newcomer

‎2023-02-28 11:58 AM

Whenever I'm on a meeting with someone the video randomly freezes and yellows out like I am shining a bright light into the camera lens. I am using an ANKER PowerConf C200. The software is up to date. Please help. 

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1 REPLY 1

anissat
Community Champion | Customer
Community Champion | Customer

‎2023-02-28 04:21 PM

Is your Zoom desktop client also up-to-date? A new update was released yesterday; 3 people who had similar issues to yours found their cameras corrected after updating Zoom.

 

Hope this helps! Make sure to press "Accept as Solution" on this post if this answers your question. Happy Zooming!
Anissa • Zoomologist • @anissat
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