When I share my screen on zoom, the sound goes crackly - even with my microphone connected

[Ivona1]

Hi there,

my colleague has an issue with the sound only via ZOOM.

When the user shares her screen on zoom, the sound goes crackly - even with her microphone connected.

I uninstalled and installed Zoom app, I did the following too - In the Zoom desktop client, click your profile picture > Settings > Audio, and uncheck the Automatically adjust microphone box.

I also checked updates, drives on her computer and nothing helped.

She has this issue only on Zoom calls when she shares her screen.

Can you help, please?

Thank you.

[catsfanksu]

Hi Ivona1,

I would first check the bandwidth to make sure having audio and video at the same time is not a problem. I would also suggest making sure nothing else is pulling on the bandwidth, like Outlook, Teams, etc., by closing them. 

Have you tried adjusting the microphone setting under the computer/laptop settings? 

[Ivona11]

Thank you. 

I did all steps that you recommended, but there is still the same issue.

Any other suggestions, please?