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When I press the New Meeting, Join button, or Share Screen button, they are grayed out and won't pro

fukumoto
Newcomer
Newcomer

‎2025-07-10 05:01 PM

When I press the New Meeting, Join button, or Share Screen button, they are grayed out and won't proceed.
Also, when I click on Settings, nothing appears.
The situation is the same even after doing a clean install of Windows 11 and reinstalling Zoom Workplace.
Is there any way to fix this?

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1 REPLY 1

Tash_Balaguer
Zoom Employee
Zoom Employee

‎2025-07-14 07:52 AM

 @fukumoto 

 

Thank you for reaching out and I hope all is well.
 
I suggest you submit a ticket here with the following details so our Support Team can assist further.
 
  • Meeting ID / Phone Number
  • Impacted User(s)
  • Screenshots
  • Details
    • Date
    • Time
    • Duration
    • Errors

Thank you and Have a great day.

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