What happens to session recordings when a host user's account was deleted? | Community
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Newcomer
September 7, 2022
Question

What happens to session recordings when a host user's account was deleted?

  • September 7, 2022
  • 1 reply
  • 0 views

Hello, we are facing an issue at the moment due to removing a host from a system and we want to retrieve the recordings of the sessions that were on with that host,  main account though is for a company, and that account is paid and still there, but of course, the recordings are now missing because of removing that host/user.

Sessions had more than a host but the host who had the recordings was deleted. 

 

So please advise what should we do.

    1 reply

    Ray_Harwood
    Community Super Champion | Customer
    Community Super Champion | Customer
    September 7, 2022

    Hi, @MennaElTobgi,

     

    Please contact Zoom technical support with a Support ticket:

    Support Ticket: https://support.zoom.us/hc/en-us/requests/new 

     

    Most Zoom Community folks  are customer-volunteers with no access to your account, and I don’t think this is something you’ll be able to correct on your own, now that the user has been deleted.