What Zoom Plan will allow me to control the mouse/work on the screen of a client in a meeting I host

[Nadiahri]

What Zoom Plan Will Allow me to control the mouse/work with software on the screen of a client who is participating in a zoom meeting hosted by me?

Currently, despite seeing a dialog window and requesting mouse control, which then the participant is giving me, nothing happens and I am unable to control their mouse to navigate on their screen.

Without this functionality, I cannot use zoom for work purposes.

Currently using the free plan over the internet.

What plan I need to choose to allow me this controls?

Thank you.

[Rupert · Accepted solution]

Hi @Nadiahri 

Remote keyboard & mouse Control is available on all license levels.

I would suggest make sure you are both up-to-date in Zoom.

https://support.zoom.us/hc/en-us/articles/201362233-Upgrading-Zoom-to-the-latest-version

Does this help?

Rupert