We have a paid account and yet can't reach support! | Community
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M
Newcomer
mojdeh
Newcomer
February 22, 2023
Question

We have a paid account and yet can't reach support!

  • February 22, 2023
  • 2 replies
  • 0 views

I have a paid account. But Chat is not recognizing that and won't allow me to talk to support. I tried calling and the same result. I even wrote to Support but got the same respond.

This is ridiculous. I have a paid account and not able to contact zoom to fix my login issue! 

What do I do?

      2 replies

      C
      Community Champion | Partner
      Calvo
      Community Champion | Partner
      February 23, 2023

      Hi mojdeh

      did you already try to open a ticket?

      Please try this link https://support.zoom.us/hc/en-us/requests/new

       

      cheers

      calvo

       

      S
      Newcomer
      sarah_appdirect
      Newcomer
      March 22, 2024

      I have the same problem and have raised multiple tickets and emailed our apparent PoC directly. No answer. Very concerning.

      C
      Community Champion | Partner
      Calvo
      Community Champion | Partner
      April 3, 2024

      You have also tried to escalate the issue? I never had any problem reaching out the support and got on every case a solution.

       

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